What email client are you using to collect mail? It sounds like that client is configured to delete mail from the server on download, but I'm no expert - you need someone with greater knowledge to advise, really.
What happens if you open webmail before loading WLM? - I appreciate you probably can't try that until you've turned the machine off, but could you try it, say, first thing tomorrow?
I've never used WLM, so have no idea how it works.
I have effectively tried that. I have closed down WLM so that it does not download emails. Have sent trial emails (via Gmail) in an attempt to encourage webmail to receive them, but to no avail.
When I restart WLM the trial emails are then downloaded as normal. So they are being accepted but not showing on Webmail. Strange !
I think I have just cracked it. I have got it to receive. It looks as though you have to sign in to the Webmail using my email address rather than my plusnet username. Before, when signing in with username ((and password) it gave access apparently to the webmail since it allowed me to send emails. Time it has accepted receive emails. Seems a bit strange though.
I will do further tests another time to verify this.
Glad you appear to have cracked it - I must admit that sounds strange, as when I (very infrequently) sign in to any of my email addresses on webmail, I am only presented with the mailbox 'name' - e.g. 'john' and the password.
Having said that, though, if you have never used webmail previously, you do have t 'create' the account in the manner you say.
I have just noticed that if i I sign in to my normal plusnet addr. using WLM ,the emails are there, same as in webmail, once they are then downloaded/read they dissapear from the webmail inbox.
That was a good stab at a potential cause (assuming the user was indeed logging into the same mailbox). An email client configured as a POP3 agent would indeed give rise to the scenario described. The POP3 configured email client would swipe all of the mail off the server leaving nothing for webmail to see.
@dadow
You can have multiple email addresses
For the default you log in with account-name and the account password
For other mailboxes you log in with account-name+mailbox-name And the mailbox password.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
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