Not received Greenby information following email migration

[#1]

@balvack2 

• All back ups are out of date sometime following the first change thereafter - you have no control over the changes brought about by inbound mail
• The words on delay I do not think are well written - that refers to a LOCAL IMAP client attaining full resync - there have been some cases where that resync has taken hours ... however email should be available immediately using the webmail interface, if it is that mission critical for you
• Deleted items "reappearing" is not an outcome giving rise to risk ... just a tiny amount of inconvenience

[#2]

So in summary, Plusnet can't actually tell any customers when the migration will happen...?

[#3]

That's why I ignored the advice in the FAQs and took backups as late as possible i.e. on the Sunday before our anticipated migration the next day, so that if I did need to revert to it for any reason I will have lost the minimum amount of (incoming) email.

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@Townman wrote:

@balvack2 

• All back ups are out of date sometime following the first change thereafter - you have no control over the changes brought about by inbound mail

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[#4]

If you are using an email client such as Thunderbird, one possible solution to the backup issue is to define a message filter that automatically copies incoming emails to local folders. It's not ideal, as it won't deal with any emails that might be "lost" before you collect them, but at least it keeps you up to date with minimum effort.

I use Thunderbird on Linux, but I assume that message filters are also available on Windows or Mac versions. Presumably there is also similar functionality with other sophisticated clients such as  Outlook?

[#5]

The migration was 'from' 17th November, but with no end date specified - hence my assumption that the migration was taking place on that day or shortly thereafter. It's now 3 weeks later and we've still not heard anything. Can someone please advise when we can expect to be migrated....?

[#6]

Be careful for what you wish.

I had the migration message for this chaotic outfit, Greenby, on Friday and haven't received any e-mails since.

Trying to get anything out of this outfit is useless.

You get an AI bot who tells you to do things on a dashboard you can't get onto.

What a complete Horlics.

Thanks Plusnet and to think I only stayed with you when BT went digital with landlines, because I needed to keep my e-mail address.