Not able to receive emails
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- Re: Not able to receive emails
03-02-2020 12:06 PM
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Fixed! Go to the fix.
Re: Not able to receive emails
03-02-2020 1:24 PM
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Moderators Note
This topic has been moved from General Chat to email
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Not able to receive emails
04-02-2020 3:12 PM
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Re: Not able to receive emails
06-02-2020 4:01 PM
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Re: Not able to receive emails
07-02-2020 5:38 PM
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Hi @suziem1
My apologies for the delay in responding to your PM.
Could you please log into webmail via http://webmail.plus.com/ using the Suzanne mailbox and once you're logged in, send an email to yourself (again, to the Suzanne mailbox) and let me know if that comes through?
I've taken a look at your account and there's nothing from this side that would indicate an issue with that mailbox.
Thanks
Dave
Re: Not able to receive emails
07-02-2020 6:07 PM
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Re: Not able to receive emails
07-02-2020 6:20 PM
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Hi @suziem1
The login details would be as follows:
Username: <username> (for the primary account)+<mailbox name> - so in your case username+suzanne
Password: Your account password
Thanks
Dave
Re: Not able to receive emails
07-02-2020 7:00 PM
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08-02-2020 12:05 AM
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Re: Not able to receive emails
08-02-2020 12:20 PM
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Re: Not able to receive emails
08-02-2020 12:23 PM
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Re: Not able to receive emails
10-03-2020 2:37 PM
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Re: Not able to receive emails
14-03-2020 3:48 PM
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Hi @Vmac, thanks for getting in touch. I've checked over your account and can't see any issues with your initial mailbox or alias's that you've set up.The only thing I can think of that could be stopping the incoming mail to one or a few of these alias's would be if they were set up recently as it takes up to 30 minutes for it to take effect.here
There is a solution I have in mind that may help, if you enable catch all on your mail mailbox then if for what ever reason your alias's don't receive and forwards on your mail to your mailbox then the catch all feature would send it there for you. The catch all feature works by any emails addressed to <anything>@<your username>.plus.com with <anything> literally being anything, will be forwarded onto your desired mailbox. This should help with any messages that aren't picked up by your alias's or with anyone sending you emails that may incorrectly typed. The catch all feature can be turned on via the "manage my email" section of the member center here.
I hope this helps.
Re: Not able to receive emails
14-03-2020 11:23 PM
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