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No "Catch All" on hosted domain
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- Re: No "Catch All" on hosted domain
No "Catch All" on hosted domain
24-01-2011 4:11 PM
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I've just set up a 'migrated in' host domain email, with it's own mailbox, using Thunderbird as email client.
I can send and receive emails OK, but any 'Catch All's' at the new domain are undeliverable, with the following error message:
The reason for the problem:
5.1.0 - Unknown address error 550-'#5.1.0 Address rejected
The Catch All for the PN domains is working fine.
Catch All is switched 'ON'
How can I get the new domain Catch All,
(a) To Work ? &
(b) To send any Catch All's into it's own mailbox
(I want to keep that domains email separate from the PN ones )
Regards
I can send and receive emails OK, but any 'Catch All's' at the new domain are undeliverable, with the following error message:
The reason for the problem:
5.1.0 - Unknown address error 550-'#5.1.0 Address rejected
The Catch All for the PN domains is working fine.
Catch All is switched 'ON'
How can I get the new domain Catch All,
(a) To Work ? &
(b) To send any Catch All's into it's own mailbox
(I want to keep that domains email separate from the PN ones )
Regards
Message 1 of 9
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Re: No "Catch All" on hosted domain
24-01-2011 4:19 PM
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As far as I am aware you can't separate the domain from the normal email.
For example jim@username.plus.com is not differentiated from jim@mydomain.co.uk
With respect to catchall it works the same way
If I send an email to notme@username.plus.com or notme@mydomain.co.uk they finish up in the same place - the catchall I have set up for my account
In other words you can't have two catchalls
For example jim@username.plus.com is not differentiated from jim@mydomain.co.uk
With respect to catchall it works the same way
If I send an email to notme@username.plus.com or notme@mydomain.co.uk they finish up in the same place - the catchall I have set up for my account
In other words you can't have two catchalls
Message 2 of 9
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Re: No "Catch All" on hosted domain
24-01-2011 4:58 PM
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Thanks for that, I suppose I can just re-direct at the webclient to move it back into the proper inbox, but at the moment I'm getting no catch all at all from the new domain. May raise a ticket ?
Message 3 of 9
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Re: No "Catch All" on hosted domain
24-01-2011 5:04 PM
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That seems the next step as you should be - but before doing that how long has the domain been with Plusnet as the systems may not have picked it up yet
Message 4 of 9
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Re: No "Catch All" on hosted domain
24-01-2011 6:11 PM
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The new domain finally went live on saturday evening, and I only set the email up this morning. The actual email address was working by lunchtime ?
Message 5 of 9
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Re: No "Catch All" on hosted domain
24-01-2011 6:55 PM
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So, if I understand correctly, an email to fake@username.plus.com goes to the email account on username.plus.com nominated as catchall but an email to fake@mydomain.co.uk doesn't go anywhere whereas it should finish up in the email account on username.plus.com already nominated as catchall.
Message 6 of 9
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Re: No "Catch All" on hosted domain
24-01-2011 7:52 PM
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If your have a catch-all on for your account, this should work for the domain too.
Given your notes, I suspect I know the problem. The following should help.
First, disable the catch-all, wait a min and re-enable it.
Depending on how many domains you have (class your included address as a domain), multiply this by the total number of aliases, mailboxes and redirects. If the sum is 30 or greater, you need to raise a ticket and ask us to refresh your mailbox component. There is no need if this figure is below 30.
Given your notes, I suspect I know the problem. The following should help.
First, disable the catch-all, wait a min and re-enable it.
Depending on how many domains you have (class your included address as a domain), multiply this by the total number of aliases, mailboxes and redirects. If the sum is 30 or greater, you need to raise a ticket and ask us to refresh your mailbox component. There is no need if this figure is below 30.
Message 7 of 9
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Re: No "Catch All" on hosted domain
25-01-2011 10:43 AM
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Old "Wise"Jim, Quite correct.
Mr. Richardson, I've now done that and I'll wait and see what happens, I'll re-post in 30 minutes if it's working or not. (Many fewer than 30 domains/mailboxes !)
I presume then that the Catch ALL for the new domain can't be directed into that domains own mailbox ?
Mr. Richardson, I've now done that and I'll wait and see what happens, I'll re-post in 30 minutes if it's working or not. (Many fewer than 30 domains/mailboxes !)
I presume then that the Catch ALL for the new domain can't be directed into that domains own mailbox ?
Message 8 of 9
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Re: No "Catch All" on hosted domain
25-01-2011 10:51 AM
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It's now working, thank you both for your input.
I'll set up a filter in Thunderbird to send any back into the proper mailbox.
If you can do anything at the PN end as per my previous post, please do so.
Regards
I'll set up a filter in Thunderbird to send any back into the proper mailbox.
If you can do anything at the PN end as per my previous post, please do so.
Regards
Message 9 of 9
(763 Views)
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