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No longer able to get emails

kidge3414
Browser
Posts: 1
Registered: ‎29-10-2021

No longer able to get emails

Hoping someone can help me with this infuriating problem. I was with BT before coming to Plusnet and have kept my old btinternet email address with no problems up until this week. I can still load and send emails from iPad but can no longer load emails just send from my iPhone if I’m on Wi-fi and neither if using data. Settings look the same for both iPad & iPhone. Can anyone help me please. Thank you
1 REPLY 1
Gandalf
Community Gaffer
Community Gaffer
Posts: 25,915
Thanks: 9,539
Fixes: 1,512
Registered: ‎21-04-2017

Re: No longer able to get emails

Thanks for your post @kidge3414 and welcome to our Community Forums.

I'm sorry to see you're having issues with your BT Internet email address.

I'd say it's worth getting in touch with BT or over on their forums Here as there may be little we'd be able to suggest.

Someone from our community may come along and be able to help though...

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role within Plusnet.
 Anoush Mortazavi
 Plusnet