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No emails all day yesterday and today Suffolk

grabba
Hooked
Posts: 6
Registered: ‎10-11-2021

No emails all day yesterday and today Suffolk

we had this happen last year with no emails for days.
Is it happening again?
5 REPLIES 5
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,593
Thanks: 10,327
Fixes: 1,602
Registered: ‎21-04-2017

Re: No emails all day yesterday and today Suffolk

Thanks for your post @grabba and apologies for the delayed response.

I'm sorry to see you're having issues with your emails. Looking at the details you've provided in your forum profile, I can't be certain if you're referring to a Plusnet or Madasafish e-mail address. 

Could you private message me the address, so I can take a look into this for you?

In the meantime, if you've got Madasafish e-mails, have you checked you're not over the 250MB allowance we provide? 

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
dvorak
Moderator
Moderator
Posts: 29,555
Thanks: 6,644
Fixes: 1,485
Registered: ‎11-01-2008

Re: No emails all day yesterday and today Suffolk


Moderators Note


This topic has been moved from ADSL Broadband to eMail

Customer / Moderator
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If it fixed it click 'This fixed my problem'
grabba
Hooked
Posts: 6
Registered: ‎10-11-2021

Re: No emails all day yesterday and today Suffolk

I am not over the limit it is madasafish and it has loaded emails intermittently since
adam945
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,319
Fixes: 113
Registered: ‎01-12-2020

Re: No emails all day yesterday and today Suffolk

Thanks for getting back to us @grabba

Are you having these issues on both Webmail and on a third party client? (if you're using one).

 

 Adam
 Plusnet Help Team - Leeds
Townman
Superuser
Superuser
Posts: 23,200
Thanks: 9,719
Fixes: 162
Registered: ‎22-08-2007

Re: No emails all day yesterday and today Suffolk

How do you know you are not over the limit?

If you are using POP3 without save on server, you can be confident that you are not over the limit. If you are using IMAP then you need to keep a watch on utilisation and manage the contents diligently. How are you measuring the file store utilisation? Have you included the size of all folders (including sent and deleted items)?

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.