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No email from Plusnet today 10/11/21

Retractor
Grafter
Posts: 34
Thanks: 3
Fixes: 1
Registered: ‎02-10-2016

No email from Plusnet today 10/11/21

no email via phone or PC from Plusnet.  Why?

 

15 REPLIES 15
totterdell
Dabbler
Posts: 22
Thanks: 2
Registered: ‎06-09-2018

Re: No email from Plusnet today 10/11/21

Same here - it looks like a general outage.

 

Nick in Sheffield

GlobalSteve
Dabbler
Posts: 16
Thanks: 4
Registered: ‎10-11-2021

Re: No email from Plusnet today 10/11/21

There are a lot of issues today regarding email. Keep on eye on the Plusnet Tech Team info here

https://community.plus.net/t5/Service-Information/Plusnet-email-login/m-p/1837590 

youngpeter
Interested
Posts: 2
Thanks: 5
Registered: ‎28-03-2020

Re: No email from Plusnet today 10/11/21

I have just spent 30 minutes of my life trying to access my E-Mails without success. Their usually slow but today is outrages.

Strat
Community Veteran
Posts: 31,319
Thanks: 1,638
Fixes: 565
Registered: ‎14-04-2007

Re: No email from Plusnet today 10/11/21

Moderators Note
This topic has been moved from Fibre Broadband to Email.
Windows 10 Firefox 107.0 (64-bit)
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
coastergrotto
Grafter
Posts: 1,016
Thanks: 5
Registered: ‎01-08-2007

Re: No email from Plusnet today 10/11/21

I noticed this problem around 11.30pm last night.  Hopefully someone will  post as soon as the problem is fixed.

 

Currently it says my email address is not available.

moemoff
Grafter
Posts: 134
Thanks: 3
Registered: ‎06-07-2007

Re: No email from Plusnet today 10/11/21

It’s happening on my Force9 business account!

OldFrank
Grafter
Posts: 52
Thanks: 3
Registered: ‎16-12-2011

Re: No email from Plusnet today 10/11/21

Still no email.

coastergrotto
Grafter
Posts: 1,016
Thanks: 5
Registered: ‎01-08-2007

Re: No email from Plusnet today 10/11/21

A further update would be nice:

 

 

jab1
Aspiring Legend
Posts: 12,210
Thanks: 3,881
Fixes: 151
Registered: ‎24-02-2012

Re: No email from Plusnet today 10/11/21

@coastergrotto just to say 'We're still working on it'? Slightly pointless IMHO.

John
Retractor
Grafter
Posts: 34
Thanks: 3
Fixes: 1
Registered: ‎02-10-2016

Re: No email from Plusnet today 10/11/21

Makes me feel like a mushroom. Kept in the dark and fed BS.

 

They could say if its major equipment failure or if they have been targeted by some hacking group etc. at least we will know if important info as been stolen or not!

pwberry
Dabbler
Posts: 16
Thanks: 21
Registered: ‎23-10-2021

Re: No email from Plusnet today 10/11/21

And still no updates on the Plusnet service status page - have renaged twice now on promises to update at a given time.

.  

LoneBee
Rising Star
Posts: 95
Thanks: 12
Fixes: 1
Registered: ‎27-03-2017

Re: No email from Plusnet today 10/11/21

Same here in Epsom no mail downloading on any devices. I can send emails though.

Service Status page and social media posts say ony some customers are affected but no information as to why - is it geographical or to do with the email set up on devices or linkages with Outlook/iphone mail etc?

Surely it is possible to provide customers with some basic information and/or suggest some temporary fixes to enable access to incoming mail messages.

fostern
Interested
Posts: 1
Registered: ‎25-06-2018

Re: No email from Plusnet today 10/11/21

Exactly.

I can accept things going wrong.

I cannot accept lack of information.

Especially as, by 8 tomorrow, I will have not had emails for 36 hours. 

Mgnl1983
Rising Star
Posts: 57
Thanks: 17
Fixes: 1
Registered: ‎26-01-2017

Re: No email from Plusnet today 10/11/21

I'm in the same position, no emails since yesterday afternoon.  The customer service really is pretty poor these days.

You can't get hold of anyone for love nor money.  It's a shame as they used to be very good in the early days...