A full mailbox will give rise to the symptoms you describe.
Determining IMAP mailbox size.
Mailbox size can be found in some clients by various means, but there is nothing I am aware of on iPhones, iPads or MACOS clients.
MS Outlook will give you some indication for utilisation as follows
- Right click on the account in the left panel
- Select Data File Properties
- Click the Folder Size Button
- Read: Total Size (including subfolders)
Using RoundCube Webmail
- Select Folder Actions... (cog icon bottom left)
- Select Manage folders
- Select each top level folder
- Select the Information tab
- Click "Click to get folder size"
- Do each top level folder in turn
- Add them up
The figure found / calculated might not be precisely the same as on the server, but it will be near enough. If you have more than one mailbox on the account, you need to do this for all mailboxes and take the sum of them.
Pre-migration, the ACCOUNT storage allowances (across all mailboxes) are...
- Plusnet, Free-online and Force9 1GB - when 'full' emails may still be received and sent, but be aware that the contents are liable to being archived after 30 days of non-rectification
- The rest (Brightview and MAAF brands) have a hard 250MB allowance - when full no mail may be received, sent and in some cases deleted**
Post migration all accounts have a hard 2GB allowance - when full no mail may be received, sent and in some cases deleted**
**The standard action of DELETE is a MOVE to the trash folder - that requires free space on the server; if it is totally full the standard delete will not work. The following might be found helpful...
- Empty the trash folder if there is anything in it
- Do a HARD delete - most email clients will do a non-recoverable delete in situ if the SHIFT key is depressed when doing a standard delete from (for example) the inbox - such deletes DO NOT go into the trash folder, so be careful!
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
