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No email for a week

FIXED
misteratomic
Interested
Posts: 2
Registered: ‎14-01-2022

No email for a week

I have an email address that was migrated over from madasafish and since the 7th of january i have had no emails delivered to that address

3 REPLIES 3
LaurenB
Plusnet Help Team
Plusnet Help Team
Posts: 2,577
Thanks: 508
Fixes: 130
Registered: ‎07-12-2017

Re: No email for a week

Hiya @misteratomic, I'm really sorry that you are having some issues receiving mail and would like to do what I can to help with this.

 

Can you please advised where you have migrated the email to? Can you advise what platform you are using to view the mail on (ie Outlook/ Windows Mail etc)

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team
misteratomic
Interested
Posts: 2
Registered: ‎14-01-2022

Re: No email for a week

hi there the email address is a totalise.co.uk one that was migrated from madasafish and is now webmail under plusnet

 

my platform is windows mail

 

also when i log on to webmail there are no new emails

LaurenB
Plusnet Help Team
Plusnet Help Team
Posts: 2,577
Thanks: 508
Fixes: 130
Registered: ‎07-12-2017

Re: No email for a week

Fix

Thanks for getting back to me and confirming. It sounds like the mailbox may be full, I'd advise to delete some old emails and hopefully you should then get new ones through.

 

Let me know how you get on.

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team