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No email coming through

doulting
Interested
Posts: 2
Registered: ‎23-10-2017

No email coming through

My husband and I both have plusnet emails, mine are coming through clearly however none of his has come through for nearly a week. Plusnet have sent test ones which come through but we know there should be some from our energy supplier and they are not coming through.

Any ideas thankfully received?

2 REPLIES 2
Townman
Superuser
Superuser
Posts: 19,668
Thanks: 8,025
Fixes: 94
Registered: ‎22-08-2007

Re: No email coming through

Hi,

A warm welcome to the forums.

If plusnet test emails are coming through, then all should be fine. Have you tried sending emails to him? Have you tried asking friends to send test emails? Tests should be run using delivery / read notification set on the out bound email.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

doulting
Interested
Posts: 2
Registered: ‎23-10-2017

Re: No email coming through

Thank you, overnight messages have started coming through!