No email being received into Outlook
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No email being received into Outlook
23-02-2021 11:36 AM
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For the last 2 or 3 weeks I have been having problems receiving email into my Outlook account. First of all I noticed that emails were arriving intermittently, out of sequence and a day or two late. Then I stopped receiving emails altogether. People sending to me said they got a message my inbox was full. I have deleted lots of emails and old folders. I have tried to fix using the repair icon on my email. I got the message: problem connecting to server. An encrypted connection to your mail server is not available. Click next to attempt using an unencrypted connection. Today I tried again and get the following message: Task 'owletts@care4free.net' - receiving reported error (Ox80042108): 'Outlook cannot connect to your incoming (POP3) email server. If you continue to receive this message contact your server administrator or ISP. I have tried contacting Plusnet without success, they advise I come to this forum for help. Anyone?
Re: No email being received into Outlook
25-02-2021 9:12 AM
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In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: No email being received into Outlook
25-02-2021 9:18 AM
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I can log in to my John Lewis webmail, but there is no mail there - one of the first things I checked.
Re: No email being received into Outlook
25-02-2021 9:20 AM
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I was told by JL customer support yesterday that there is a problem with Plusnet's servers, and people are reporting problems with email, and they don't know when it will be fixed. However, this has not been mentioned before.,
Re: No email being received into Outlook
25-02-2021 9:20 AM
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In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: No email being received into Outlook
25-02-2021 9:45 AM
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There doesn't appear to be a care4free webmail, but I have logged into Madasafish (which took over care4free and was subsequently taken over by Plusnet). There were several recent emails there, some of which were legitimate, and I have forwarded them to my gmail address, others were spam and I deleted.
Re: No email being received into Outlook
25-02-2021 11:50 AM
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If I go into my Outlook account I get the following message "Task'owletts@care4free.net - Receiving reported error (Ox80042108): 'Outlook cannot connect to your incoming (POP3) email server. If you continue to receive this message contact your service administrator or ISP.
Re: No email being received into Outlook
25-02-2021 1:56 PM
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Interestingly I have received email which I can see on my tablet, but not my PC.
When I check account settings on my Outlook a/c on my PC under server information, account type POP3 is greyed out - is that significant?
Re: No email being received into Outlook
01-03-2021 11:24 PM
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Having multiple email clients all using POP3 is going to cause a lot of confusion. POP3 is only really suitable where there is a single PC involved ... and not even then!
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
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