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No email and can't log into webmail.

always1more
Newbie
Posts: 5
Registered: 07-06-2010

No email and can't log into webmail.

Hello,
Had my account activated today but I've been trying for the last 2 hours to sort my email addy out. I've installed Windows Live Mail and Mozilla thunderbird, gone through the guides on both and have them same problem with both, I get a pop up saying my password is wrong and when I retype it in I still get the return saying it's the wrong password.
I can send email to my gmail account no probs but can't send any back to my plusnet.
Also on the https://webmail.plus.net/src/login.php page I cannot log in here either.
Please could somebody help me.
Cheers
Tim.
8 REPLIES
always1more
Newbie
Posts: 5
Registered: 07-06-2010

Re: No email and can't log into webmail.

Hmmm no help then  Shocked
Guess I'll have to create a gmail account or something because I have no BT email account now with moving over to Plusnet
Community Gaffer
Community Gaffer
Posts: 17,646
Thanks: 640
Fixes: 162
Registered: 05-04-2007

Re: No email and can't log into webmail.

Hi Tim,
Sorry I didn't notice your post, let me take a look and see what I can do.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Community Gaffer
Community Gaffer
Posts: 17,646
Thanks: 640
Fixes: 162
Registered: 05-04-2007

Re: No email and can't log into webmail.

Thanks for taking the time to speak to me this afternoon, as I said I'll take another look at your email tomorrow and make sure it's all working as it should then.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
always1more
Newbie
Posts: 5
Registered: 07-06-2010

Re: No email and can't log into webmail.

Good morning Chris  Smiley
Thank you very much for the telephone call and sorting this out for me, super service, just tried the webmail and also mozilla thunderbird and now my email account is working 100%  Smiley
Thanks for the help Chris appreciated  Smiley
Tim.
Community Gaffer
Community Gaffer
Posts: 17,646
Thanks: 640
Fixes: 162
Registered: 05-04-2007

Re: No email and can't log into webmail.

No problem Tim, glad it's all working fine.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
watts
Newbie
Posts: 2
Registered: 11-06-2010

Re: No email and can't log into webmail.

Hi there,
I am posting on behalf of my customer, who I recently recommended to Plusnet, however we also cannot get the email or webmail to work. As per the previous person, it says password incorrect, even after changing it, re-creating mailboxes etc.
Thanks
Peter
Community Gaffer
Community Gaffer
Posts: 17,646
Thanks: 640
Fixes: 162
Registered: 05-04-2007

Re: No email and can't log into webmail.

I've just sent a test email to both the mailboxes on the account and tried logging in, they're working as they should now.
It's looking like the storage for the mailboxes isn't being created correctly, sending an email to them is rectifying this and allowing the mailboxes to be used.
We've got a problem raised for this internally (6225Cool.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
watts
Newbie
Posts: 2
Registered: 11-06-2010

Re: No email and can't log into webmail.

All working, thanks for the help.