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No e-mail since Thursday

Hutch1000
Newbie
Posts: 3
Registered: ‎25-01-2014

No e-mail since Thursday

I've had no e-mail since Thursday via the internet on my PC, although I can see my e-mail on my phone. Called the helpdesk at 16.30 and they said they would re-boot at their end and it should sort itself out. Nothing has happened as yet !!
Tried to link my Plusnet account to my gmail account but have failed as gmail won't accept my plusnet username and password which are correct.
Getting very frustrated now as I have work to do that requires access to my e-mails.
4 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: No e-mail since Thursday

can you see them via web mail https://webmail.plus.net/
Hutch1000
Newbie
Posts: 3
Registered: ‎25-01-2014

Re: No e-mail since Thursday

Interesting - I can see some e-mails when I log in my they aren't the main Plus.com e-mail address I use.  How can I change to a second plus.com address?
Highlighted
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: No e-mail since Thursday

The second address would be username+mailboxname in your email client 
http://www.plus.net/support/email/common_questions.shtml#loginDetails
Hutch1000
Newbie
Posts: 3
Registered: ‎25-01-2014

Re: No e-mail since Thursday

Oldjim - you're a wise man.
I can see my e-mails - thanks
Hutch