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No access to email configuration on plusnet web page

paul1098
Dabbler
Posts: 20
Thanks: 2
Registered: ‎06-11-2021

No access to email configuration on plusnet web page

I have a free email only plusnet account that I wanted to change the email password on but can't find the configuration options on the website. Has something changed with the free email accounts as I don't seem to be able to get information on my domain either?

 

I have an additional plusnet broadband account for a different property and can get to the email configuration on that account from the manage account page.

6 REPLIES 6
jab1
Legend
Posts: 16,597
Thanks: 5,219
Fixes: 245
Registered: ‎24-02-2012

Re: No access to email configuration on plusnet web page

@paul1098 Are you saying that the  'Manage your Plusnet Mailboxes' option is missing from the bottom right of the page when you go from Dashboard>Manage Account Details>Manage Account?

John
paul1098
Dabbler
Posts: 20
Thanks: 2
Registered: ‎06-11-2021

Re: No access to email configuration on plusnet web page

@jab1 Yes - in a long winded way!

Townman
Superuser
Superuser
Posts: 22,725
Thanks: 9,446
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Registered: ‎22-08-2007

Re: No access to email configuration on plusnet web page

Does this work for you - https://www.plus.net/manage_my_mail

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

paul1098
Dabbler
Posts: 20
Thanks: 2
Registered: ‎06-11-2021

Re: No access to email configuration on plusnet web page

@Townman Yes Thanks, it does as long as i login to my account before i follow the link.

jab1
Legend
Posts: 16,597
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Registered: ‎24-02-2012

Re: No access to email configuration on plusnet web page


@paul1098 wrote:

@jab1 Yes - in a long winded way!


AFAIK, that is the only way into 'manage my mail' - @Townman 's link sends you via your account login, anyway.

John
paul1098
Dabbler
Posts: 20
Thanks: 2
Registered: ‎06-11-2021

Re: No access to email configuration on plusnet web page

@jab1 The thing I found strange was that if i wasn't logged in then the link sent me to the sign in page (which is understandable) but then didn't show the 'manage my mail' button whereas loging in first then following the link showed the button.

 

Very strange - I'll keep a copy of the link for future use.