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No Globalnet email since 23:00, Tuesday 19 January 2021

kmurphy
Interested
Posts: 2
Registered: ‎20-01-2021

No Globalnet email since 23:00, Tuesday 19 January 2021

Nothing - last email received at 11 PM last night, webmail saying the same thing. 20 pointless minutes on the 0800 number, chat not available.

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4 REPLIES 4
Townman
Superuser
Superuser
Posts: 20,237
Thanks: 8,237
Fixes: 105
Registered: ‎22-08-2007

Re: No Globalnet email since 23:00, Tuesday 19 January 2021

Hi,

A warm welcome to the forums.

Are you sure that there is new email to be seen?  How are you accessing your email?  I note that you can see no new email via webmail.  Can you see any email in webmail at all?

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

kmurphy
Interested
Posts: 2
Registered: ‎20-01-2021

Re: No Globalnet email since 23:00, Tuesday 19 January 2021

Thanks. I know for a fact that there is email to be seen, as I have been phone by someone asking for a response. Webmail shows exactly what my Mac mail client and my iPhon shows - last email at 11PM last night. I can send from globalnet but not receive. Webmail has been erratic - sometimes showing emails, sometimes blank. Cannot make any kind of contact with Plusnet support.

Townman
Superuser
Superuser
Posts: 20,237
Thanks: 8,237
Fixes: 105
Registered: ‎22-08-2007

Re: No Globalnet email since 23:00, Tuesday 19 January 2021

Superuser escalation

This topic has been escalated by one of the Superusers; please allow time for Plusnet to respond before commenting further.

Escalation does not imply progressing this matter will be given priority, nor that a different outcome will result.

Reason for escalation:  Chase status


 

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Townman
Superuser
Superuser
Posts: 20,237
Thanks: 8,237
Fixes: 105
Registered: ‎22-08-2007

Re: No Globalnet email since 23:00, Tuesday 19 January 2021

Is your mailbox is full?  IIRC globalnet (part of the MAAF group) mailboxes are only 250MB.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.