No Emails
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- Re: No Emails
No Emails
18-07-2019 7:48 AM
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Re: No Emails
18-07-2019 10:18 AM - edited 18-07-2019 10:19 AM
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Hi,
A warm welcome to the forums.
It would help to know how you are accessing email - email program and IMAP or POP3.
Have you tried looking at the mailbox using webmail?
Have you tried sending an email to yourself to see how long it takes to come through?
Has the sender of these emails advised you that they have indeed been sent?
There is no need for you to delete emails "to make more space" because there is not a "mail box full" constraint on Plusnet mail boxes. When you are using 75% of the FUP email storage allowance you will receive advisory emails. When you hit 100% FUP usage you will receive warning notices that your mail storage needs to be reduced and that you are at risk of having mailboxes archived.
Note (if using IMAP) having deleted emails, you also need to empty the trash folder to free up the storage space on the server.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: No Emails
18-07-2019 11:23 AM
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Thanks for your post @ET48.
We're sincerely sorry to hear of this email issue.
I'm having a little difficulty in locating the account and so can you please PM me the postcode associated with it?
Re: No Emails
19-07-2019 3:54 PM
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There is no need for you to delete emails "to make more space" because there is not a "mail box full" constraint on Plusnet mail boxes.
Having read similar posts to this elsewhere, I am reminded that in respect of other legacy brands now run by Plusnet, some of those email services ARE mailbox size constrained and will result in "mailbox full" delivery rejections.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
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