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No Emails Always Time Out

shf58
Newbie
Posts: 1
Registered: 28-11-2015

No Emails Always Time Out

New to Plusnet and HATING the service! Wish i had never changed. Unable to get emails. keep getting the message below. Can anyone help. Customer Service does not respond.
Unable to send or receive messages for the xxxxxx.plus (ccccc) account. A time-out occurred while communicating with the server.
Server: 'mail.plus.net'
Windows Live Mail Error ID: 0x800CCC19
Protocol: POP3
Port: 110
Secure(SSL): No
dick:red All caps title edited as per forum rule.
1 REPLY
Superuser
Superuser
Posts: 9,517
Thanks: 868
Fixes: 53
Registered: 06-04-2007

Re: No Emails Always Time Out

Quote from: shf58
Unable to send or receive messages for the xxxxxx.plus (ccccc) account. A time-out occurred while communicating with the server.

Please could you explain what xxxxxx.plus (ccccc)  represents in that message? The string looks incomplete to me. I assume xxxxxx represents your account username, and disguising that is fine. However I'd expect the remaining part to be plus.com (making the complete string xxxxxx.plus.com).
If you log into Plusnet webmail with your account name as Username and account password as Password does that connect to and display the content of your default email account Inbox?
David
David