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Newsletters being blocked by Plusnet.

BryM
Newbie
Posts: 2
Thanks: 1
Registered: ‎15-02-2019

Newsletters being blocked by Plusnet.

Hi,

 

It has come to our attention that the newsletters we have been sending to plusnet email addresses are being block bounced.

SMTPCODE:550
BOUNCEREASON: Domain Sender Address does not exist. 

 

We are sending these newsletters to these email addresses that are subscribed to. It has only started happening recently, I noticed these blocks started from a send on the 13th of Feb. 

 

I have emailed inquiries@plus.net but have not yet gotten a reply. I have conversed with an agent on chat  and they did not know what to say. I have been looking for contact details for the postmaster but no luck there. Is there someone I can contact to get us unblocked?

 

Kind Regards 

 

 

 

 

5 REPLIES 5
198kHz
Seasoned Hero
Posts: 5,403
Thanks: 2,280
Fixes: 34
Registered: ‎30-07-2008

Re: Newsletters being blocked by Plusnet.


Welcome to the forum.  Smiley  This is just the place to get the info you need.

@BryM wrote:
I have emailed inquiries@plus.net but have not yet gotten a reply.

A knowledgable forum contributor, and/or one of the Plusnet Help Team will no doubt see this tomorrow.

Meanwhile, just to let you know that Plusnet do not accept any emailed enquiries.

To err is human; to purr, feline
ADSL2+   Billion 8800NL
BT technician (Retired)
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 22,094
Thanks: 7,594
Fixes: 1,277
Registered: ‎21-04-2017

Re: Newsletters being blocked by Plusnet.

Hi there.
Does this happen with any plusnet email address you try to send to? Are you also able to PM me a copy of the headers including the email addresses?
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
dvorak
Moderator
Moderator
Posts: 27,030
Thanks: 5,357
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Registered: ‎11-01-2008

Re: Newsletters being blocked by Plusnet.


Moderators Note


This topic has been moved from Tech Help to Email 

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
BryM
Newbie
Posts: 2
Thanks: 1
Registered: ‎15-02-2019

Re: Newsletters being blocked by Plusnet.

Hi Gandalf, 

 

Yes. It seems to happen with any plusnet email addresses we send to. I shall PM you as soon as I get the details you requested! Thanks!

 

Regards,
Bry

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 22,094
Thanks: 7,594
Fixes: 1,277
Registered: ‎21-04-2017

Re: Newsletters being blocked by Plusnet.

Cheers Bry, I sent a reply to your private message earlier today.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team