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Newsletters being blocked by Plusnet.

Newbie
Posts: 2
Thanks: 1
Registered: ‎15-02-2019

Newsletters being blocked by Plusnet.

Hi,

 

It has come to our attention that the newsletters we have been sending to plusnet email addresses are being block bounced.

SMTPCODE:550
BOUNCEREASON: Domain Sender Address does not exist. 

 

We are sending these newsletters to these email addresses that are subscribed to. It has only started happening recently, I noticed these blocks started from a send on the 13th of Feb. 

 

I have emailed inquiries@plus.net but have not yet gotten a reply. I have conversed with an agent on chat  and they did not know what to say. I have been looking for contact details for the postmaster but no luck there. Is there someone I can contact to get us unblocked?

 

Kind Regards 

 

 

 

 

5 REPLIES 5
Hero
Posts: 4,926
Thanks: 1,681
Fixes: 30
Registered: ‎30-07-2008

Re: Newsletters being blocked by Plusnet.


Welcome to the forum.  Smiley  This is just the place to get the info you need.

@BryM wrote:
I have emailed inquiries@plus.net but have not yet gotten a reply.

A knowledgable forum contributor, and/or one of the Plusnet Help Team will no doubt see this tomorrow.

Meanwhile, just to let you know that Plusnet do not accept any emailed enquiries.

The older I get, the earlier it gets late.

ADSL2+   Billion 8800NL
Plusnet Help Team
Plusnet Help Team
Posts: 18,011
Thanks: 5,743
Fixes: 963
Registered: ‎21-04-2017

Re: Newsletters being blocked by Plusnet.

Hi there.
Does this happen with any plusnet email address you try to send to? Are you also able to PM me a copy of the headers including the email addresses?
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Moderator
Moderator
Posts: 24,612
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Registered: ‎11-01-2008

Re: Newsletters being blocked by Plusnet.


Moderators Note


This topic has been moved from Tech Help to Email 

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Newbie
Posts: 2
Thanks: 1
Registered: ‎15-02-2019

Re: Newsletters being blocked by Plusnet.

Hi Gandalf, 

 

Yes. It seems to happen with any plusnet email addresses we send to. I shall PM you as soon as I get the details you requested! Thanks!

 

Regards,
Bry

Plusnet Help Team
Plusnet Help Team
Posts: 18,011
Thanks: 5,743
Fixes: 963
Registered: ‎21-04-2017

Re: Newsletters being blocked by Plusnet.

Cheers Bry, I sent a reply to your private message earlier today.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team