New to Plusnet and email just will not work.
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- Re: New to Plusnet and email just will not work.
New to Plusnet and email just will not work.
18-02-2012 5:50 PM
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Thanks
Re: New to Plusnet and email just will not work.
18-02-2012 5:58 PM
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http://www.plus.net/assist/
However before doing that
When you joined Plusnet did you set up an email or are you trying to use the email from your previous provider or gmail
Re: New to Plusnet and email just will not work.
18-02-2012 6:40 PM
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I have set up the plusnet email address and worked through Plusnet's guide word by word. Plusnet assist tells me it has sorted any problems but I can't receive mail although I can now send. I have tried sending from my plus net account back to the same account. the email goes but does not arrive.
I am hopelessly lost... beginning to wish I hadnt changed...
Re: New to Plusnet and email just will not work.
18-02-2012 7:02 PM
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If I understand you correctly you can send emails OK but your email you have set up doesn't receive them.
First go to https://portal.plus.net/my.html?action=myemail&s=1&redirected=yes&?membermenu=emailsettings then click on Manage My Mail
Are there any email addresses set up.
Assuming that there are can you go to webmail https://webmail.plus.net/src/login.php and login using the format username+mailboxname is there anything in the inbox
Re: New to Plusnet and email just will not work.
18-02-2012 7:48 PM
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yes I have set up the default email address plus three additional mailboxes.
I find it odd that if i send an email through my webmail from my default email address to the same address, it appears in the sent folder but does not arrive in the inbox.
thanks for your help
Re: New to Plusnet and email just will not work.
18-02-2012 8:35 PM
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But sending one to username@plus.com or username.plus.com failed miserably - nothing arrived
It sounds a little as though you aren't putting the email address in correctly
The email address for each of your mailboxes will be
mail1@username.plus.com
mail2@username.plus.com
and to receive emails in Windows Mail the logon will be
username+mail1
username+mail2
The logon is not mail1@username.plus.com etc.
Re: New to Plusnet and email just will not work.
18-02-2012 9:11 PM
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name@username.plus.com and the email I sent to was name@username.plus.com
I havent started using the other email mailboxes as yet
Thnx
Re: New to Plusnet and email just will not work.
18-02-2012 9:28 PM
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If it is it would appear that something is a bit adrift.
If you can wait until the Digital Care Team are on board on Monday it will be checked and sorted I am sure
Re: New to Plusnet and email just will not work.
18-02-2012 11:49 PM
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The login format username+mailboxname with mailbox password is used only for additional mailboxes.
Re: New to Plusnet and email just will not work.
21-02-2012 4:16 PM
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Did you manage to get this sorted?
Jojo
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