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New mail box problem

Moderator
Moderator
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Registered: ‎06-04-2007

New mail box problem

I created a new mail box around 2 hours ago. After entering the password and it's confirmation then clicking next the page just seemed to get stuck although I did get several emails to indicate all was Ok and the box should be available within 30 minutes.
I constantly get the box requesting I eneter the user details for this mail box (but no others) when using Outlook yet the mail box does appear in the list within the portal.
Can I assume that the creation didn't go according to plan and simply delete and recreate the box or should I wait a while longer?

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

4 REPLIES
Community Veteran
Posts: 26,739
Thanks: 953
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Registered: ‎10-04-2007

Re: New mail box problem

Can you access it via webmail?
If you can I suggest you check the Outlook settings - especially security related.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
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Moderator
Moderator
Posts: 18,520
Thanks: 2,857
Fixes: 232
Registered: ‎06-04-2007

Re: New mail box problem

Thanks Jelv.
Doh! Sometime one can't see the wood for the trees. I had made a typo and put mail.pius.net rather than mail.plus.net. Not any easy one to spot Cool

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

Community Veteran
Posts: 26,739
Thanks: 953
Fixes: 10
Registered: ‎10-04-2007

Re: New mail box problem

Glad to have heiped!
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Moderator
Moderator
Posts: 18,520
Thanks: 2,857
Fixes: 232
Registered: ‎06-04-2007

Re: New mail box problem

How come I spotted that one straight away  Cheesy

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still