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New broadband account today, email hates either my password or username

IngeJones
Grafter
Posts: 86
Thanks: 2
Registered: 07-01-2014

New broadband account today, email hates either my password or username

I have set up Thunderbird as per the guide. and also tried logging into webmail, but both ways I am told my password is not accepted.  Just in case I had forgotten how to spell the password, I went to my account and changed my password - it happily accepted the "wrong" password for the Current Password box.  But mail will not accept my new password either.  Everything else about plusnet likes my password. (NB I know the case has to be correct, before anyone suggests checking that Cheesy)
4 REPLIES
Community Gaffer
Community Gaffer
Posts: 17,644
Thanks: 636
Fixes: 162
Registered: 05-04-2007

Re: New broadband account today, email hates either my password or username

Did you choose to take a Plusnet email address during signup as from our side it doesn't seem so.
If not, you need to go to the link below and choose your email address.
https://portal.plus.net/my.html?action=add_mailbox
Let us know if there are any issues.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
IngeJones
Grafter
Posts: 86
Thanks: 2
Registered: 07-01-2014

Re: New broadband account today, email hates either my password or username

Well I didn't think I need a plusnet address as I have others for incoming, I was just assuming I would use the SMTP for sending as usual?  Is that not the way it works now?
ETA ok sorted - I am just using the SMTP from one of my other accounts Smiley
Community Veteran
Posts: 6,735
Thanks: 12
Registered: 02-02-2008

Re: New broadband account today, email hates either my password or username

I don't think you need to use the PN servers for sending, assuming you have others available.
Unless you've blocked ports on the PN firewall.
I helped someone (a PN customer) just yesterday set up Outlook for an email account hosted elsewhere and it worked fine using their servers for send & receive.
IngeJones
Grafter
Posts: 86
Thanks: 2
Registered: 07-01-2014

Re: New broadband account today, email hates either my password or username

Yep, I edited post above.  I had until yesterday been relaying through my previous ISP which of course I don't have any more, and had made an assumption based on that, so I have just changed to using one of the other accounts.