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New broadband account today, email hates either my password or username

IngeJones
Rising Star
Posts: 90
Thanks: 2
Fixes: 1
Registered: ‎07-01-2014

New broadband account today, email hates either my password or username

I have set up Thunderbird as per the guide. and also tried logging into webmail, but both ways I am told my password is not accepted.  Just in case I had forgotten how to spell the password, I went to my account and changed my password - it happily accepted the "wrong" password for the Current Password box.  But mail will not accept my new password either.  Everything else about plusnet likes my password. (NB I know the case has to be correct, before anyone suggests checking that Cheesy)
4 REPLIES
Community Gaffer
Community Gaffer
Posts: 17,667
Thanks: 659
Fixes: 163
Registered: ‎05-04-2007

Re: New broadband account today, email hates either my password or username

Did you choose to take a Plusnet email address during signup as from our side it doesn't seem so.
If not, you need to go to the link below and choose your email address.
https://portal.plus.net/my.html?action=add_mailbox
Let us know if there are any issues.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
IngeJones
Rising Star
Posts: 90
Thanks: 2
Fixes: 1
Registered: ‎07-01-2014

Re: New broadband account today, email hates either my password or username

Well I didn't think I need a plusnet address as I have others for incoming, I was just assuming I would use the SMTP for sending as usual?  Is that not the way it works now?
ETA ok sorted - I am just using the SMTP from one of my other accounts Smiley
Community Veteran
Posts: 6,735
Thanks: 12
Registered: ‎02-02-2008

Re: New broadband account today, email hates either my password or username

I don't think you need to use the PN servers for sending, assuming you have others available.
Unless you've blocked ports on the PN firewall.
I helped someone (a PN customer) just yesterday set up Outlook for an email account hosted elsewhere and it worked fine using their servers for send & receive.
IngeJones
Rising Star
Posts: 90
Thanks: 2
Fixes: 1
Registered: ‎07-01-2014

Re: New broadband account today, email hates either my password or username

Yep, I edited post above.  I had until yesterday been relaying through my previous ISP which of course I don't have any more, and had made an assumption based on that, so I have just changed to using one of the other accounts.