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New account, can't send email

Instantdiver
Dabbler
Posts: 13
Registered: ‎27-09-2016

New account, can't send email

‎27-09-2016 11:13 AM

Hi,
I've just initiated a move from BT to Plusnet with the migration takin place next month. In the meantime I have set up email addresses and all works fine to receive. However, I keep getting an error message when it tries to send using the Plusnet server.
Would this be due to the migration of account not being completed or a wrong setting?
Appreciate any advice. Ps I have tried both imap and pop, with and without passwords with the same issue.
Thanks in advance....
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MisterW
Superuser
Superuser
Posts: 13,382
Thanks: 4,682
Fixes: 342
Registered: ‎30-07-2007

Re: New account, can't send email

‎27-09-2016 11:35 AM

Welcome,

Yes, you won't be able to send through the PlusNet server until your account is active.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

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