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New account, can't send email

Posts: 7
Registered: 27-09-2016

New account, can't send email

I've just initiated a move from BT to Plusnet with the migration takin place next month. In the meantime I have set up email addresses and all works fine to receive. However, I keep getting an error message when it tries to send using the Plusnet server.
Would this be due to the migration of account not being completed or a wrong setting?
Appreciate any advice. Ps I have tried both imap and pop, with and without passwords with the same issue.
Thanks in advance....
Community Veteran
Posts: 6,375
Thanks: 495
Fixes: 45
Registered: 30-07-2007

Re: New account, can't send email


Yes, you won't be able to send through the PlusNet server until your account is active.