New Plusnet account - Webmail/Outlook 2003 problems
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New Plusnet account - Webmail/Outlook 2003 problems
30-09-2015 12:16 PM
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1) Webmail - I cannot login to webmail via my Plusnet username/password (initially "ERROR Unknown user or password incorrect", but also "Login failed").
Plusnet chat have advised that the webmail username should be username+me, but that doesn't allow webmail login either.
2) Plusnet Assist - reports "Outlook cannot connect to your outgoing (SMTP) e-mail server. If you continue to receive this message, contact your server administrator or internet service provider (ISP)."
'telnet relay.plus.net 25' in Win7 VM mode (WinXP) reports: "Connecting To relay.plus.net...Could not open connection to the host, on port 25 : Connect failed"
Any assistance would be much appreciated.
Dave.
Re: New Plusnet account - Webmail/Outlook 2003 problems
30-09-2015 12:23 PM
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Quote from: Davexxx 1) Webmail - I cannot login to webmail via my Plusnet username/password (initially "ERROR Unknown user or password incorrect", but also "Login failed").
Assuming I'm looking at the correct account, you don't have a Plusnet email address because you haven't created one yet. What do you see if you log in here?
Quote from: Davexxx 2) Plusnet Assist - reports "Outlook cannot connect to your outgoing (SMTP) e-mail server. If you continue to receive this message, contact your server administrator or internet service provider (ISP)."
'telnet relay.plus.net 25' in Win7 VM mode (WinXP) reports: "Connecting To relay.plus.net...Could not open connection to the host, on port 25 : Connect failed"
Why are you using a VM? Can't you try telnetting natively from the Win 7 environment? Try connecting on port 587 as well as 25 and see if that makes a difference.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: New Plusnet account - Webmail/Outlook 2003 problems
30-09-2015 4:03 PM
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"Assuming I'm looking at the correct account, you don't have a Plusnet email address because you haven't created one yet. What do you see if you log in here?"
A blank page (seriously), in Firefox, reloading doesn't help.
"Why are you using a VM? Can't you try telnetting natively from the Win 7 environment? ..."
Because Telnet Client wasn't enabled in Win7 (I now see, apologies), 'telnet relay.plus.net 25' now reports, which I presume is OK:
220 avasout06 smtp relay.plus.net
Dave.
Re: New Plusnet account - Webmail/Outlook 2003 problems
30-09-2015 4:05 PM
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May need to log into member centre first: https://portal.plus.net/index_nlp.html
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
Re: New Plusnet account - Webmail/Outlook 2003 problems
30-09-2015 4:09 PM
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No, same result (FF blank web page) - same in IE11.
Dave.
Re: New Plusnet account - Webmail/Outlook 2003 problems
30-09-2015 4:15 PM
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Re: New Plusnet account - Webmail/Outlook 2003 problems
30-09-2015 4:20 PM
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Windows OS version: 6.1.7601.2.00010100.1.0.048
Dave.
PS (4:50pm) "Does this address work? https://www.plus.net/manage_my_mail/"
This now working (FF), takes me to Customer Login - but usual Plusnet username/password generate an error:
"Invalid username or password. Please try again."
Retrying sees same message.
Re: New Plusnet account - Webmail/Outlook 2003 problems
30-09-2015 5:00 PM
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Quote from: Davexxx "Does this address work? https://www.plus.net/manage_my_mail/"
No, same result (FF blank web page) - same in IE11.
Try again now Dave.
Worth bearing in mind that you'll probably have to wait overnight for DNS to propagate before thee address will start functioning properly.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: New Plusnet account - Webmail/Outlook 2003 problems
30-09-2015 5:45 PM
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Working as I type ! Many thanks.
Dave.
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