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Need password reset for email - not working

FIXED
t72bogie
Dabbler
Posts: 14
Thanks: 3
Registered: 05-05-2017

Need password reset for email - not working

I need to reset my email password, however the old madasafish link isnt working for me, or its sending the email reset message to a different address I no longer have access to

 

Where can I do  a password reset for my plusnet email ? (madasafish legacy totalise)

 

thanks

5 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 7,612
Thanks: 2,222
Fixes: 380
Registered: 21-04-2017

Re: Need password reset for email - not working

Hi there. Sorry to hear you're having problems with resetting your password.

If you don't have access to the contact e-mail address stored on your account then you'll need to reset your password over the phone. I'll be happy to call you back tonight if you want?

 

Cheers

Anoush

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
t72bogie
Dabbler
Posts: 14
Thanks: 3
Registered: 05-05-2017

Re: Need password reset for email - not working

Hi Anoush

 

I do have access to my email, but when I use the reset on the page I dont get any instructions through. I cant reset from within the client because I cant remember my old password - its cached by my browser. 

 

So I just want a reminder or reset sent to my account email

 

can we do that ?

thanks

 

Plusnet Help Team
Plusnet Help Team
Posts: 7,612
Thanks: 2,222
Fixes: 380
Registered: 21-04-2017

Re: Need password reset for email - not working

Doesn't look like a password reset has been generated on your account.

Did you go through this page?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
t72bogie
Dabbler
Posts: 14
Thanks: 3
Registered: 05-05-2017

Re: Need password reset for email - not working

Yes, went through that page. 

 

Have just tried again but so far no email has turned up.....

Plusnet Help Team
Plusnet Help Team
Posts: 7,612
Thanks: 2,222
Fixes: 380
Registered: 21-04-2017

Re: Need password reset for email - not working

Fix

Unfortunately the only other way I can think of would be to reset your password over the phone.
Feel free to send me a PM with your contact number if you would like a call back.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team