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Need password reset for email - not working

FIXED
t72bogie
Grafter
Posts: 40
Thanks: 12
Registered: ‎05-05-2017

Need password reset for email - not working

I need to reset my email password, however the old madasafish link isnt working for me, or its sending the email reset message to a different address I no longer have access to

 

Where can I do  a password reset for my plusnet email ? (madasafish legacy totalise)

 

thanks

5 REPLIES 5
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,563
Thanks: 10,265
Fixes: 1,599
Registered: ‎21-04-2017

Re: Need password reset for email - not working

Hi there. Sorry to hear you're having problems with resetting your password.

If you don't have access to the contact e-mail address stored on your account then you'll need to reset your password over the phone. I'll be happy to call you back tonight if you want?

 

Cheers

Anoush

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
t72bogie
Grafter
Posts: 40
Thanks: 12
Registered: ‎05-05-2017

Re: Need password reset for email - not working

Hi Anoush

 

I do have access to my email, but when I use the reset on the page I dont get any instructions through. I cant reset from within the client because I cant remember my old password - its cached by my browser. 

 

So I just want a reminder or reset sent to my account email

 

can we do that ?

thanks

 

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,563
Thanks: 10,265
Fixes: 1,599
Registered: ‎21-04-2017

Re: Need password reset for email - not working

Doesn't look like a password reset has been generated on your account.

Did you go through this page?

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
t72bogie
Grafter
Posts: 40
Thanks: 12
Registered: ‎05-05-2017

Re: Need password reset for email - not working

Yes, went through that page. 

 

Have just tried again but so far no email has turned up.....

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,563
Thanks: 10,265
Fixes: 1,599
Registered: ‎21-04-2017

Re: Need password reset for email - not working

Fix

Unfortunately the only other way I can think of would be to reset your password over the phone.
Feel free to send me a PM with your contact number if you would like a call back.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet