Need password reset for email - not working
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- Need password reset for email - not working
06-04-2018 4:28 PM
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I need to reset my email password, however the old madasafish link isnt working for me, or its sending the email reset message to a different address I no longer have access to
Where can I do a password reset for my plusnet email ? (madasafish legacy totalise)
thanks
Fixed! Go to the fix.
Re: Need password reset for email - not working
06-04-2018 5:28 PM
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Hi there. Sorry to hear you're having problems with resetting your password.
If you don't have access to the contact e-mail address stored on your account then you'll need to reset your password over the phone. I'll be happy to call you back tonight if you want?
Cheers
Anoush
Re: Need password reset for email - not working
06-04-2018 6:54 PM
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Hi Anoush
I do have access to my email, but when I use the reset on the page I dont get any instructions through. I cant reset from within the client because I cant remember my old password - its cached by my browser.
So I just want a reminder or reset sent to my account email
can we do that ?
thanks
Re: Need password reset for email - not working
06-04-2018 7:02 PM
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Doesn't look like a password reset has been generated on your account.
Did you go through this page?
Re: Need password reset for email - not working
06-04-2018 7:09 PM
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Yes, went through that page.
Have just tried again but so far no email has turned up.....
06-04-2018 7:15 PM
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- Need password reset for email - not working