Need help since going over to Greenby
@Noidea wrote:
I’m not very good with technology and I’m completely on my own with no one to help so I need some help in simple terms. On Wednesday my emails were moved over to Greenby and then the ones for the account that I use stopped coming through to my iPad. The occasional one for a different user comes through but not mine.
I have spent the last three days trying to get help from Greenby
Hello @Noidea , welcome to the forums 
Sorry to hear you're having a tough time with the migration - like you I struggle with the technology stuff (am the token non-techie superuser) and techie stuff that appears really easy/straightforward to most of the people on here, remains incomprehensible much of the time.
Your post has been flagged up, behind the scenes, so hopefully someone will get in touch to give you some constructive help. I don't know which of the Help Team is here over the weekend but some of them should be, if you want to try an @ ref for any of them 😐
The migration to Greenby should be beneficial for most customers (being enabled to retain plus.com and F9 addresses, etc. instead of losing them) but in my view the migration (process) (for each customer) isn't complete until everything is working properly "on the other side".
... so I think it's perfectly reasonable to expect help from PN until then (probably via these forums rather than the telephone helplines however, as many of the phone-support people might not be up to speed on migration-specifics).
@Noidea wrote:
I have spent the last three days trying to get help from Greenby but all they do is sent me cut and pasted instructions written in some kind of code that I don’t understand.
Meanwhile if you were to paste said code/instructions into a post here (remove any personal content such as noidea@noidea.f9.net by replacing with something like username@username.f9.net) then other more techie forum-users might be able to pitch in and give you some clue as to what Greenby are trying to explain.
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