My sent emails delayed or blocked: can I find where?
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My sent emails delayed or blocked: can I find where?
17-05-2011 10:55 AM
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Is there any way I can ascertain, where en route the hold-ups are occurring?
Re: My sent emails delayed or blocked: can I find where?
17-05-2011 10:57 AM
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Re: My sent emails delayed or blocked: can I find where?
17-05-2011 11:57 AM
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Re: My sent emails delayed or blocked: can I find where?
17-05-2011 12:00 PM
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Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: My sent emails delayed or blocked: can I find where?
17-05-2011 12:02 PM
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That is why I said the delayed ones.
Quote from: lucerne For one's I am sending?
The recipient can check the routing information
Re: My sent emails delayed or blocked: can I find where?
17-05-2011 3:58 PM
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Re: My sent emails delayed or blocked: can I find where?
17-05-2011 4:20 PM
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Quote from: pierre_pierre I am also suffering this, I have made three attempts to send and e-mail to a G mail address since 6th April, none have been delivered. I sent one to my son on a BTinternet account on 4th April, not delivered, tried again tonight with him on the phone, he sent me one to confirm his address, got here in under two minutes, did a direct reply, not received, did a second ten minutes later, got it ok, did a third with a BCC to me, I got the BCC he got nothing
Re: My sent emails delayed or blocked: can I find where?
17-05-2011 5:08 PM
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Gordo has been trying to send me an email but thay keep on bouncing back, he is using Gmail.
Re: My sent emails delayed or blocked: can I find where?
18-05-2011 10:48 AM
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Quote from: pierre_pierre well they did find wher mine went
That involved us having to check our server logs for the necessary entries Pierre.
Whilst we'd love to do this for everybody who finds the odd email going missing, it's not really practical if I'm honest. Not when the vast majority of the time the problem doesn't reside with us.
@lucerne, if the problem ends up being persistent and you can confirm that...
- You don't have problems sending to any other email addresses?
- The recipient doesn't have problems receiving from any non-Plusnet customers?
... then raise a support ticket, post the reference here, and I'll see what I can do.
You'd need to include:
- Email address you're sending from?
- Outgoing server address you're sending through?
- Email address you're sending to?
- Time email was sent?
Ideally would need to be a very recent attempt to send mail too (we only keep the logs for so long). You might also want to try sendign the message using Webmail (if you haven't already) to make sure it's not a problem with a locally installed email application like Outlook (assuming you're using one).
@Midnight Caller, no I don't think it's a Gmail issue.
Regarding Gordo's problem, are you sure the messages are bouncing or are they just failing to send in the first place? Reason I ask is because I've dealt with a few people recently having problems trying to send messages since Gmail introduced threaded conversations. Seems to be more a change of behaviour though rather than 'problem' per se.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: My sent emails delayed or blocked: can I find where?
18-05-2011 12:10 PM
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[Edit]
@Bob, I have sent you a PM
Re: My sent emails delayed or blocked: can I find where?
18-05-2011 8:10 PM
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PM will be winging way shortly
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