My emails wont load
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My emails wont load
18-03-2020 10:00 PM
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Hi
Has anyone had a problem with their emails downloading. I can get in to them, I can see the number of emails in my in box, but the just get the loading timer and then it times out. It is so frustrating. I can be trying all day and if I am lucky get to see my emails once. If I open an email the chances of me getting back to access the inbox again are zilch.
The thought of having to sort out a new email account again and all the palava that goes with doing that fills me with dread but unless someone can help me sort this, I won't have an option.
Any ideas anyone?
Cheers
Jackie
Re: My emails wont load
18-03-2020 10:12 PM
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Assuming you are using the PN e-mail service, it might be better to post this here rather than in General Chat.
Re: My emails wont load
18-03-2020 10:20 PM
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Thank you. Have re-posted where suggested.
Re: My emails wont load
18-03-2020 11:30 PM
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This topic has been moved from General Chat to Email.
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Re: My emails wont load
25-03-2020 3:25 PM
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Re: My emails wont load
25-03-2020 6:25 PM
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Its through webmail.
Any help would be brilliant.
Cheers
Jackie
Re: My emails wont load
29-03-2020 12:50 PM
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Yes, I have exactly the same problem. I get timed out over and over again and have been almost completely unable to access my inbox for days. My inbox is getting bigger all the time and there is nothing I can do about it, so I am stuck in a vicious circle. Android phone was slightly better than Windows 10 Surface pro but both now hopeless.
Re: My emails wont load
30-03-2020 11:13 AM
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I have had a bit of luck by logging in on my partners pc that sometimes lets me in, but still not a satisfactory solution. Seriously thinking about having to change my email and go with someone else which is a total pain given the amount of accounts I have to change the information on, but plusnet don't seem to bothered about it, and I can't see any other solution at the moment. Such a pain, but losing the will to live!!!
Re: My emails wont load
19-04-2020 9:48 AM
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Slow webmail
There is a known gremlin in the third party Round Cube webmail program which can cause delays in listing emails - see the end user mitigation post at the top of the Email board here. It somewhat appears that any sorting or filtering on a large mailbox cripples the performance of RC webmail, where as the 'basic' webmail program (Squirrel Mail) is not affected. Using Squirrel Mail can be an effective way of accessing a mail box which is running slow with RC.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
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