My emails have vanished - reply says 'DNS reported recipient's name does not exist'!

melgam618 · ‎01-04-2020

My free-online mailbox that I have had for over 20 years (!) has suddenly vanished, no emails since 30 March. I have tried re-entering password and it says cannot be verified. When you send email to my account reply says:

"Your message couldn't be delivered. The Domain Name System (DNS) reported that the recipient's domain does not exist.

Contact the recipient by some other means (by phone, for example) and ask them to tell their email admin that it appears that their domain isn't properly registered at their domain registrar. Give them the error details shown below. It's likely that the recipient's email admin is the only one who can fix this problem."

Has PlusNet deleted Free-online emails from servers and removed domain? Was there any warning of this? Really like to be able to contact people at this time. How can I get my emails back? Thanks

Townman · ‎22-08-2007

Do you use a personal domain name with this email box?

If yes, then I would suspect that the domain name has not been renewed.

Try putting your domain name in here - https://mxtoolbox.com/

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.