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My emails have disappeared

MelYoung71
Dabbler
Posts: 12
Fixes: 1
Registered: ‎03-01-2020

My emails have disappeared

All of a sudden all my emails from my inbox have disappeared.  I presume they have been archived again but I didn't receive an email telling me this was going to happen.

Is there a way to request for them to be unarchived without having to spend hours on the phone to someone?  The live chat is not available.

Thanks

5 REPLIES 5
dvorak
Moderator
Moderator
Posts: 28,385
Thanks: 6,221
Fixes: 1,451
Registered: ‎11-01-2008

Re: My emails have disappeared


Moderators Note


This topic has been moved from Chat to Email

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,175
Thanks: 1,050
Fixes: 405
Registered: ‎01-01-2012

Re: My emails have disappeared

Thanks for getting in touch @MelYoung71

I'm really sorry to hear that this happened.

I've requested your e-mails be restored and this should happen in the next hour or so

Let us know if you're still having issues

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
MelYoung71
Dabbler
Posts: 12
Fixes: 1
Registered: ‎03-01-2020

Re: My emails have disappeared

My emails have disappeared again! Please can you arrange for them to be restored? Thank you.
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,175
Thanks: 1,050
Fixes: 405
Registered: ‎01-01-2012

Re: My emails have disappeared

Thanks for getting in touch @MelYoung71

I've requested this for you now and the e-mails should be restored within an hour.

As per the ticket on your account here I'd recommend bringing your mailbox size below the 1GB limit to avoid this happening again.

 

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Townman
Superuser
Superuser
Posts: 19,677
Thanks: 8,027
Fixes: 94
Registered: ‎22-08-2007

Re: My emails have disappeared

@MelYoung71 

You state that you ahve not received notification that you are exceeding the FUP.  Such warnings are sent out from when you exceed 75% of the FUP, so you should have been receiving them for weeks.

Do you monitor the default (postmaster) email address?

Have you checked the contact email address on your account settings?

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.