My emails have disappeared

[#1]

All of a sudden all my emails from my inbox have disappeared.  I presume they have been archived again but I didn't receive an email telling me this was going to happen.

Is there a way to request for them to be unarchived without having to spend hours on the phone to someone?  The live chat is not available.

Thanks

[#2]

Moderators Note

This topic has been moved from Chat to Email

[#3]

Thanks for getting in touch @MelYoung71

I'm really sorry to hear that this happened.

I've requested your e-mails be restored and this should happen in the next hour or so

Let us know if you're still having issues

[#4]

My emails have disappeared again! Please can you arrange for them to be restored? Thank you.

[#5]

Thanks for getting in touch @MelYoung71

I've requested this for you now and the e-mails should be restored within an hour.

As per the ticket on your account here I'd recommend bringing your mailbox size below the 1GB limit to avoid this happening again.

[#6]

@MelYoung71 

You state that you ahve not received notification that you are exceeding the FUP.  Such warnings are sent out from when you exceed 75% of the FUP, so you should have been receiving them for weeks.

Do you monitor the default (postmaster) email address?

Have you checked the contact email address on your account settings?