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My emails have been archived

mcook
Just browsing
Posts: 1
Registered: ‎28-02-2020

My emails have been archived

Hi,

Please could PlusNet unarchive my emails prior to 16/02/2020..?

I received this email:

Username: *****+lcook

You are receiving this message as your mailbox has not been accessed since:

2019-08-08 16:00:56

We have therefore archived the contents of the mailbox, please note that new mails will continue to be received.

To stop this from happening going forward you need to access it and collect E-Mail at least once within a 90 day period.

If you would like your email restoring then please contact our support team by raising a ticket using the Help Assistant on our website:

https://portal.plus.net/

We will only keep archived email for a limited period of time, after which it will be permanently deleted.

Kind regards,

Plusnet customer support

https://portal.plus.net/

1 REPLY 1
HarryB
Plusnet Help Team
Plusnet Help Team
Posts: 5,192
Thanks: 1,449
Fixes: 255
Registered: ‎25-03-2015

Re: My emails have been archived

Welcome to the community forums @mcook 

 

I've submitted a request to get that mailbox unarchived for you, so I'd expect any archived emails to be restored within the next 30minutes or so (Although this could take longer, depending on how large the mailbox was)

 

I hope this helps.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Infrastructure Operations Professional