Multiple qcopies of same email sent

[#1]

@Champnet agreed though the poor fellow has 15 or more copies which I would have thought would be more than enough to trigger an error email to me.

I will keep y'all posted.

[#2]

@Mardler I don't know what the fault was attributed to- I never asked, because I assumed that it was merely an electronic 'blip' - as described earlier, this can happen if the sending station does not receive a correct acknowledgement.

[#3]

Thanks to all for chipping in.

[#4]

Have just heard from the recipient that he has had 4 more copies.

Time for a complaint.

[#5]

@Mardler I don't think a 'complaint' will get you very far - it may be a fault at the recipients end - or somewhere in-between.

[#6]

@jab1 I'm not sure.

I suspect the error is with PN. If I could see my Sent items in webmail I could try deleting the offending email but there's no such folder there apart from an old one.

This is becoming increasingly annoying so a complaint seems the only way. Trouble is I can't even find a way to raise a ticket.

PN: anyone listening?

[#7]

@Mardler Why do you suspect PN?

[#8]

@jab1 because I very much doubt that the recipient's service is doing it. 

[#9]

 My monies on the receiving email system not returning the correct response.

Even if you could delete the offending email that wouldn’t solve the problem….

[#10]

@Champnet agreed, your second point also makes sense.

I have raised it with the "support team" and will phone PN tomorrow if no response.

[#11]

You could politely ask the support team to kill the email as it’s stuck between the two MTAs but I’m not sure of the legal implications, good luck…..

[#12]

@Champnet  that's exactly what I plan to do.

I will also ask if someone could tell me exactly what the PN system is expecting in the recipient's service received response and what it's actually sending. At least then I can advise the other party.

[#13]

@Mardler the SMTP specification for mail transfer is here https://www.rfc-editor.org/rfc/rfc5321.html

[#14]

@MisterW many thanks, could be very helpful.

[#15]

@Mardler  Have you received any emails from the sending system saying it’s unable to deliver the email but will keep on trying ?

If not Ii’s possible the problem might be between receiving system and the end users email client.