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Mozillat Tunderbird not working after virus cleanup

hamilton36
Grafter
Posts: 220
Registered: ‎13-08-2007

Mozillat Tunderbird not working after virus cleanup

Hi,
I had a nasty Trojan and a few other viruses, which I managed to clean up with Stopzilla.  Now I find that Mozilla Thundebird, which is my default email, does not work. It cannot connect to Plusnet and I have not changed any settings from the time it worked.  Surprizingly, Outlook Express works.
Is it possible that you blocked me when I  had the virus?  I have checked all the email settings and they are OK.
Can you help, please.
Thanks,
Alex
5 REPLIES
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: Mozillat Tunderbird not working after virus cleanup

More likely that something in the thunderbird profile has been corrupted or moved by either the virus or its subsequent removal. I suspect if you delete the profile and create a new one it'll sort things out for you.
hamilton36
Grafter
Posts: 220
Registered: ‎13-08-2007

Re: Mozillat Tunderbird not working after virus cleanup

I will try that Matt, but I think that the more likely problem is that your website in not responding.  Quite often it times out several times before I get it. Really frustrating.  I also get regular "no response" on my mobile when downloading emails.
Good try, but I think you really need to look at your service!
Thanks,
Alex
dick:quote
Superuser
Superuser
Posts: 9,815
Thanks: 1,189
Fixes: 68
Registered: ‎06-04-2007

Re: Mozillat Tunderbird not working after virus cleanup

I've had no problems whatsoever using Thunderbird with the new spam appliances, albeit using the Force9 servers and IMAP in my case.
David
hamilton36
Grafter
Posts: 220
Registered: ‎13-08-2007

Re: Mozillat Tunderbird not working after virus cleanup

Quote from: hamilton36

Good try, but I think you really need to look at your service!
Thanks,
Alex

Huge apology Mat. My router has packed up, nothing wrong with your service.
Alex
Community Gaffer
Community Gaffer
Posts: 13,496
Thanks: 1,226
Fixes: 97
Registered: ‎04-04-2007

Re: Mozillat Tunderbird not working after virus cleanup

I'm sure Matt won't mind! Wink
Glad to hear that you've identified the problem anyway Smiley

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵