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MoneySavingExpert.com weekly email treated as spam - again!

jelv
Seasoned Hero
Posts: 26,786
Thanks: 990
Fixes: 10
Registered: ‎10-04-2007

MoneySavingExpert.com weekly email treated as spam - again!

For a newsletter as widely distributed as this users shouldn't have to whitelist!
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
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5 REPLIES 5
cyrilclark1
Rising Star
Posts: 230
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Registered: ‎22-01-2012

Re: MoneySavingExpert.com weekly email treated as spam - again!

I think the answer can be found in the word,'Money.'
Having recently set up Windows Live Mail 2011 on two computers I found emails from very safe websites such as my bank, BT, and even Plusnet drop into the spam folder until whitelisted.
Smiley
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 15,926
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Registered: ‎27-04-2007

Re: MoneySavingExpert.com weekly email treated as spam - again!

Quote
users shouldn't have to whitelist!

Understood, no anti-spam system is perfect so there will be things that you need to whitelist from time to time. Ours, like all (if not most) anti-spam platforms cannot take into account the reputability of a sender or the number of recipients.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
jelv
Seasoned Hero
Posts: 26,786
Thanks: 990
Fixes: 10
Registered: ‎10-04-2007

Re: MoneySavingExpert.com weekly email treated as spam - again!

It gets worse.
Both my wife and I get copies. It was my wife's that was identified as spam (at around 2am). Mine turned up at 10:15 and wasn't wrongly identified as spam - and no it wasn't because I'd whitelisted it because the email comes to different domains).
Not only is this abysmal new system performing far worse than the IronPorts, it's inconsistent. How are we to be expected to cope with that?
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
Strat
Moderator
Moderator
Posts: 31,294
Thanks: 3,876
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Registered: ‎14-04-2007

Re: MoneySavingExpert.com weekly email treated as spam - again!

moneysavingexpert.com emails drop into my inbox and I have no white-listing set up.

Customer and Forum Moderator. Windows 10 Firefox 105.0.1 (64-bit (64-bit)


jelv
Seasoned Hero
Posts: 26,786
Thanks: 990
Fixes: 10
Registered: ‎10-04-2007

Re: MoneySavingExpert.com weekly email treated as spam - again!

They do normally for both of us too. It's that the new system is moody is the problem.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)