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MoneySavingExpert.com weekly email treated as spam - again!

Community Veteran
Posts: 26,744
Thanks: 954
Fixes: 10
Registered: ‎10-04-2007

MoneySavingExpert.com weekly email treated as spam - again!

For a newsletter as widely distributed as this users shouldn't have to whitelist!
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
5 REPLIES
cyrilclark1
Rising Star
Posts: 207
Thanks: 14
Registered: ‎22-01-2012

Re: MoneySavingExpert.com weekly email treated as spam - again!

I think the answer can be found in the word,'Money.'
Having recently set up Windows Live Mail 2011 on two computers I found emails from very safe websites such as my bank, BT, and even Plusnet drop into the spam folder until whitelisted.
Smiley
Plusnet Help Team
Plusnet Help Team
Posts: 13,737
Thanks: 266
Fixes: 77
Registered: ‎27-04-2007

Re: MoneySavingExpert.com weekly email treated as spam - again!

Quote
users shouldn't have to whitelist!

Understood, no anti-spam system is perfect so there will be things that you need to whitelist from time to time. Ours, like all (if not most) anti-spam platforms cannot take into account the reputability of a sender or the number of recipients.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Community Veteran
Posts: 26,744
Thanks: 954
Fixes: 10
Registered: ‎10-04-2007

Re: MoneySavingExpert.com weekly email treated as spam - again!

It gets worse.
Both my wife and I get copies. It was my wife's that was identified as spam (at around 2am). Mine turned up at 10:15 and wasn't wrongly identified as spam - and no it wasn't because I'd whitelisted it because the email comes to different domains).
Not only is this abysmal new system performing far worse than the IronPorts, it's inconsistent. How are we to be expected to cope with that?
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Moderator
Moderator
Posts: 27,333
Thanks: 1,893
Fixes: 174
Registered: ‎14-04-2007

Re: MoneySavingExpert.com weekly email treated as spam - again!

moneysavingexpert.com emails drop into my inbox and I have no white-listing set up.

Customer and Forum Moderator. Windows 10 Firefox 64.0 (64-bit)

Community Veteran
Posts: 26,744
Thanks: 954
Fixes: 10
Registered: ‎10-04-2007

Re: MoneySavingExpert.com weekly email treated as spam - again!

They do normally for both of us too. It's that the new system is moody is the problem.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)