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Metronet email issue - webmail server error

Posts: 1
Registered: ‎06-04-2020

Metronet email issue - webmail server error

In the last week my Metronet email has stopped  working.  I can send but not receive ?! 

when I log directly into webmail the same issue occurs.  I intermittently get server error when logged into webmail.

( Plusnet - Please escalate to your server engineers.  looks like an infrastructure issue on your side. 

Posts: 22,749
Thanks: 9,462
Fixes: 152
Registered: ‎22-08-2007

Re: Metronet email issue - webmail server error

Hi @wyvern 

A warm welcome to the forums.

Has this issue been resolved yet?

The your email address which is not receiving emails

  • does it have a personal domain name?
  • have you tried sending an email to it from an email address outside of the Metronet space?

If you have your own domain name … there is some possibility that it has not been renewed and therefore there is nowhere to route emails addressed to 

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.