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Me again being thick ? New sub account help needed.

brendajorsler
Rising Star
Posts: 53
Thanks: 3
Fixes: 2
Registered: ‎05-12-2014

Me again being thick ? New sub account help needed.

New customer as from yesterday.
My default email account is fine (mail@username.plus.com)
I now want another email address to give to companies etc. that I do not want to have my full name (which is my username)
I have set up a sub account but it appears as  (new chosen email name@username.plus.com.
So my full name is still appearing in my new sub account.
I am in a muddle.  Any simple advise please.
3 REPLIES
Community Veteran
Posts: 26,739
Thanks: 953
Fixes: 10
Registered: ‎10-04-2007

Re: Me again being thick ? New sub account help needed.

When you signed up, if you'd read the screen where you chose your username, you'd have learnt  that it ALWAYS forms part of your Plusnet email address. Your only option is to get a domain or use something like gmail.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
brendajorsler
Rising Star
Posts: 53
Thanks: 3
Fixes: 2
Registered: ‎05-12-2014

Re: Me again being thick ? New sub account help needed.

Many thanks.
I signed up on the phone and was asked what I wanted as a 'user name' and I gave my full name as I didn't realise that it would appear in all my plusnet email addresses.
All I wanted is a plusnet 'second' email address that did not contain my full name that I can use for people/companies etc. that I don't really want to have my full name.
It is a nuisance as I use the Firefox simple mail to deal with my emails and it doesn't appear to be happy working with gmail/yahoo/hotmail email accounts.
Thanks for the explanation
Have just managed to get Firefox simple mail to send and receive emails from a gmail account...Job done !!
Community Veteran
Posts: 26,739
Thanks: 953
Fixes: 10
Registered: ‎10-04-2007

Re: Me again being thick ? New sub account help needed.

If it wasn't explained to you that the username would be part of your email address we need someone from the CRT to pick up the GM Maestro!
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)