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Mailbox too big again!

locomobile
Newbie
Posts: 4
Registered: 22-09-2017

Mailbox too big again!

I have received yet again the over 1gb warning letter for my mailbox.

I only have a single email address and archive mail every few weeks to my computer locally

My average usage in the default (my only mailbox) is 200mb or less that is even stated in the letter

This has happened in the past and Bob Pullen has deleted a mailbox that I cannot see

It is now happening again, does anyone know of a cause and fix for this

I have tried the chat window, useless never connects and I do not have the time to sit and wait for the phone to be answered by PN only to be told it can't happen when it has and clearly still does.

Your help and ideas would be appreciated

8 REPLIES
Community Veteran
Posts: 26,678
Thanks: 902
Fixes: 10
Registered: 10-04-2007

Re: Mailbox too big again!

Ping @bobpullen

jelv (a.k.a Spoon Whittler)
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Community Gaffer
Community Gaffer
Posts: 13,234
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Registered: 04-04-2007

Re: Mailbox too big again!

Can't see anything wrong this time round. I've raised a ticket with the mailspace management guys and asked them to take a look to ensure your mail isn't incorrectly archived.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

locomobile
Newbie
Posts: 4
Registered: 22-09-2017

Re: Mailbox too big again!

Hi Bob

 

Thanks for your response, below is the breakdown of my usage from the warning email:

In order to assist you with taking action, here is a list of your largest mailboxes -
 
MailboxSize
default209.488 MB
Total1012.148 MB
 
Thanks you for your help but where is the other 800mb and can I access this to deal with the problem?
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: Mailbox too big again!

while you are waiting if you go to https://www.plus.net/my.html?action=myemail&s=1&redirected=yes and click on Manage My Mail and click on Mailboxes is there anything listed other than the one you use

If there isn't try logging into Webmail and checking if there is anything under Junk or Deleted Items

Also Click on Settings then Special Folders - is there anything obvious there

locomobile
Newbie
Posts: 4
Registered: 22-09-2017

Re: Mailbox too big again!

Hi Oldjim

 

Thanks for the suggestion.

Have been though that numerous times. currently archiving my mail to my computer older than 10days

All my visible folder sizes add up to around 150mb at present

Will have to wait and see if Bob Pullen and team can sort this out as it appears he is not seeing the mailbox as too big!

Superuser
Superuser
Posts: 9,516
Thanks: 868
Fixes: 53
Registered: 06-04-2007

Re: Mailbox too big again!

Have you tried compacting folders to recover wasted space?

David
Community Gaffer
Community Gaffer
Posts: 13,234
Thanks: 970
Fixes: 82
Registered: 04-04-2007

Re: Mailbox too big again!

@locomobile, looks like we've gotten to the bottom of it. I've just nudged your suppor tticket in the right direction so should hopefully get sorted once and for all next week. Apologies for the runaround.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

locomobile
Newbie
Posts: 4
Registered: 22-09-2017

Re: Mailbox too big again!

@bobpullen Thank you for keeping your eye on this for me, lets hope this is the permanent solution