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Mailbox structure

RobDickson
Grafter
Posts: 633
Thanks: 2
Registered: ‎06-08-2007

Mailbox structure

I expect that the answer to my question is "no", but is it possible to change the structure of my mailbox?
The structure at the moment is:
INBOX
INBOX.Drafts
INBOX.Sent
INBOX.Spam
INBOX.Trash
Unfortunately, my Android phone doesn't cope with sub-folders, and expects:
Inbox
Trash
Sent
Drafts
Outbox
I therefore have 9 folders on my phone. This isn't a problem, but the phone puts sent e-mails into Sent instead of INBOX.Sent, so they don't appear in the sent items on my PlusNet account.
I do hope there's a way around this.
2 REPLIES
Community Gaffer
Community Gaffer
Posts: 13,546
Thanks: 1,242
Fixes: 100
Registered: ‎04-04-2007

Re: Mailbox structure

This is to do with the way the mail collection software we use handles the namespace of IMAP folders. See here for more info.
The problem you're having sounds similar to this bug in which case it's Android that needs to improve and not us that needs to make changes at the server side.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

RobDickson
Grafter
Posts: 633
Thanks: 2
Registered: ‎06-08-2007

Re: Mailbox structure

Thanks for your swift reply. Annoyingly my first generation iPod Touch deals with the folders correctly.