Mailbox archived / deleted
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- Re: Mailbox archived / deleted
03-04-2020 1:24 PM
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My daughter's mailbox has been deleted (I have 4, one for each family member). I can't get through to any customer support by any means (chat, email, phone, semaphore, telepathy), so please can someone on here unarchive the mailbox so she can reduce the size of it to avoid it being deleted again?
Thanks
Fixed! Go to the fix.
Re: Mailbox archived / deleted
04-04-2020 5:28 PM
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Hi,
Have you been in receipt of email FUP warning emails? These are sent from when the total usage of the account's email allocation (1GB) exceeds 75%. Depending on how the mail accounts are being used, this typically gives at least 4 week's notice before action might be taken. That said the (bad) habit of using email to share photo graphs can be a real killer of email storage space. The warning emails are sent to the postmaster@ mailbox - do you monitor it?
Alternatively, has that mailbox which has been archived not been accessed for an extended period? Emails for this scenario are only sent to the mailbox … which has not been accessed for the interval.
The above scenarios have different investigation routes, so it will help staff respond more quickly if you can indicate which applies please..
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Re: Mailbox archived / deleted
04-04-2020 8:43 PM
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I have been in receipt of warning emails. Not sure what FUP is. Normally I delete email, but I was stranded on holiday with no access to a computer. The four mailboxes I have are all accessed regularly, but 250MB per person doesn't go very far ...
Re: Mailbox archived / deleted
05-04-2020 1:13 AM
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FUP = Fair Usage Policy - for email storage that’s 1GB which users can use as they choose across one or multiple mailboxes.
250MB very much depends on how you use it. Back in my corporate days we had 100MB email storage limits, so 1GB seems generous, but we were disciplined in defeating junk and archiving old stuff. Also we were not attempting to share hires photos over email, for which there are better options.
@Gandalf @EmilyD any chance of a catch here for the restoration please?
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Mailbox archived / deleted
05-04-2020 10:14 AM
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I remember using email in the late 80's on a VAX system. There weren't digital photos to share!
Re: Mailbox archived / deleted
12-04-2020 11:02 AM
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Can anyone from Plusnet please help. I'm getting very worried that my daughter's email will not be restored before the 30 days is up.
The rest of the family have been on an email purge too - does anyone know how I can get a report of the current size of all 4 of my mailboxes (similar to the warning emails)?
Re: Mailbox archived / deleted
12-04-2020 1:08 PM
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Superuser citation
This topic has been cited by one of the Superusers; the purpose of which is to provide a note for information which might help to focus continued discussion (but might not result in a staff response).
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Mailbox archived / deleted
13-04-2020 9:13 AM
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Apologies for the delayed response here @nelly111s I've submitted a request to unarchive the mailboxes on your account and would expect this to have processed within the next couple of hours.
I hope this helps.
Re: Mailbox archived / deleted
13-04-2020 10:08 PM
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Harry,
Thanks for submitting the request. It's still not been processed, but since it's a Bank Holiday, I'll leave it until tomorrow to check again.
14-04-2020 10:36 AM
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Re: Mailbox archived / deleted
15-04-2020 9:20 PM
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Thanks - it got restored overnight I think. My daughter is now pruning her mailbox!
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