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Mail redirection

VileReynard
Hero
Posts: 12,613
Thanks: 630
Fixes: 20
Registered: ‎01-09-2007

Mail redirection

I added a Mail redirect (to a Gmail account) about a week ago.
It still sits there marked "pending".
What's going on?

"In The Beginning Was The Word, And The Word Was Aardvark."

77 REPLIES 77
Bud
Grafter
Posts: 390
Thanks: 7
Registered: ‎22-08-2007

Re: Mail redirection

It looks like its broken, as I have been trying to redirect my force9 email account to my exchange server email and when trying to add the redirect it says it failed, but then appears in the list of redirects as pending.
disfroot
Grafter
Posts: 228
Thanks: 9
Registered: ‎28-04-2008

Re: Mail redirection

creation of new mail redirects is still broken (26th April)
attempting to add one results in a 'Adding re-direct failed' message.
attempting to repeat the operation results in
'The name <redirect>  is already in use or is a reserved name. Please select another.'
This happens for simple internal Plusnet re-directs.
jelv
Seasoned Hero
Posts: 26,786
Thanks: 990
Fixes: 10
Registered: ‎10-04-2007

Re: Mail redirection

I've just tried it and am seeing the same problem
jelv (a.k.a Spoon Whittler)
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adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 15,911
Thanks: 621
Fixes: 173
Registered: ‎27-04-2007

Re: Mail redirection

Hi all,
I've just raised problem 66781 on this, new mailboxes and aliases seem to work fine but seem to stay showing as pending. I'll keep you posted on this.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Bud
Grafter
Posts: 390
Thanks: 7
Registered: ‎22-08-2007

Re: Mail redirection

I raised a a ticket regarding this and support refreshed the mailbox to try and fix it.
All it has done is change the status from pending to active but the redirects fail to work with the email still going to the Plusnet account
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 15,911
Thanks: 621
Fixes: 173
Registered: ‎27-04-2007

Re: Mail redirection

Thanks bud, I'm going to bring this issue to the attention of the CSC now.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
disfroot
Grafter
Posts: 228
Thanks: 9
Registered: ‎28-04-2008

Re: Mail redirection

still broken for me at 19h47 27/4/11 despite support apparently successfully creating a test mailbox and redirect on my account.
Problem seems to be at the web facing end, therefore ? I assume support use a direct interface ?
VileReynard
Hero
Posts: 12,613
Thanks: 630
Fixes: 20
Registered: ‎01-09-2007

Re: Mail redirection

<bump>

"In The Beginning Was The Word, And The Word Was Aardvark."

Oldjim
Community Veteran
Posts: 38,460
Thanks: 1,034
Fixes: 63
Registered: ‎15-06-2007

Redirect pending for ages

I set up a redirect to blackhole some spam a long time ago.
Just received another email to that address and checked to find it was still pending.
As it is pending I can neither delete it or add it
Can you please fix it
jojopillo
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 9,786
Registered: ‎16-06-2010

Re: Mail redirection

HI Jim,
A problem (66781) has been open on this and is currently being investigated.
Jojo Smiley
VileReynard
Hero
Posts: 12,613
Thanks: 630
Fixes: 20
Registered: ‎01-09-2007

Re: Mail redirection

Quote from: A
I added a Mail redirect (to a Gmail account) about a week ago.
It still sits there marked "pending".

Quote from: _Adam_Walker_
I've just raised problem 66781 on this, new mailboxes and aliases seem to work fine but seem to stay showing as pending. I'll keep you posted on this.

Quote from: Joanne
A problem (66781) has been open on this and is currently being investigated.

"In The Beginning Was The Word, And The Word Was Aardvark."

Bud
Grafter
Posts: 390
Thanks: 7
Registered: ‎22-08-2007

Re: Redirect pending for ages

Quote from: Oldjim
I set up a redirect to blackhole some spam a long time ago.
Just received another email to that address and checked to find it was still pending.
As it is pending I can neither delete it or add it
Can you please fix it

I found if its still pending then you can delete it on the overall mail sumary page, just not on the page of the redirects.
Oldjim
Community Veteran
Posts: 38,460
Thanks: 1,034
Fixes: 63
Registered: ‎15-06-2007

Re: Mail redirection

That works - thank you  Cool
However trying again gave "Redirect Failed" will try again after an hour
Oldjim
Community Veteran
Posts: 38,460
Thanks: 1,034
Fixes: 63
Registered: ‎15-06-2007

Re: Mail redirection

Failed again although it is showing as OK on the summary page but pending on the Redirects page