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Mail not being received

Community Gaffer
Community Gaffer
Posts: 2,370
Thanks: 3,994
Fixes: 75
Registered: ‎29-09-2011

Re: Mail not being received

Can you pm me the email address please

 Jono H
 Plusnet Community Manager
MonkeyNuts
Hooked
Posts: 9
Thanks: 1
Registered: ‎22-04-2016

Re: Mail not being received

pm incomming

thanks Smiley

maranello
Pro
Posts: 1,078
Thanks: 112
Fixes: 1
Registered: ‎11-01-2008

Re: Mail not being received

@JonoH

We have tried re-registering on a couple of accounts, but so far no new messages have appeared from any of these or others over the weekend. Whatever the fix was that was applied it does not seem to have made a difference.

My other car isn't a Ferrari
Community Gaffer
Community Gaffer
Posts: 2,370
Thanks: 3,994
Fixes: 75
Registered: ‎29-09-2011

Re: Mail not being received

Can I ask if this is happening on both Webmail and through an email client?

 Jono H
 Plusnet Community Manager
maranello
Pro
Posts: 1,078
Thanks: 112
Fixes: 1
Registered: ‎11-01-2008

Re: Mail not being received

@JonoH

Unfortunately we rarely use Webmail, but as we use IMAP for our email clients I would not expect to see any difference. We've just checked to confirm no difference. Messages are getting through from some organisations, but with noticeable omissions as mentioned above.

My other car isn't a Ferrari
MonkeyNuts
Hooked
Posts: 9
Thanks: 1
Registered: ‎22-04-2016

Re: Mail not being received

All fixed now

for some reason thunderbird had changed the security settings to SSL

once i'd changed this back to none it worked fine.

thanks JonoH for the help Smiley

Community Gaffer
Community Gaffer
Posts: 2,370
Thanks: 3,994
Fixes: 75
Registered: ‎29-09-2011

Re: Mail not being received

@maranello can you please PM me a picture of your settings please, I have a feeling it might be something similar Smiley 

 

*update*

It appears some other users are experiencing problems as well, we've raised a problem internally and it's being investigated now. However if you send me a screenshot of your settings we can rule that out for you as well

 Jono H
 Plusnet Community Manager
maranello
Pro
Posts: 1,078
Thanks: 112
Fixes: 1
Registered: ‎11-01-2008

Re: Mail not being received

@JonoH

Which settings, spam settings, email client settings?

Update

Incoming settings as follows

imap.plus.net

Port 143

SSL/TSL    none

Sorry, don't know how to do a screenshot on Android tablet Roll eyes

My other car isn't a Ferrari
vaper
Grafter
Posts: 30
Thanks: 4
Fixes: 1
Registered: ‎17-05-2016

Re: Mail not being received


@MonkeyNuts wrote:

. . . for some reason thunderbird had changed the security settings to SSL

once i'd changed this back to none it worked fine.


You can probably put this down to a recent Thunderbird update. In my experience they are regularly troublesome.

Community Gaffer
Community Gaffer
Posts: 2,370
Thanks: 3,994
Fixes: 75
Registered: ‎29-09-2011

Re: Mail not being received

Thanks for that @maranello It looks ok to me, you must be impacted by the problem raised recently.

As soon as I have an update I'll let you know.

 

Thanks for your patience

 Jono H
 Plusnet Community Manager
maranello
Pro
Posts: 1,078
Thanks: 112
Fixes: 1
Registered: ‎11-01-2008

Re: Mail not being received

@JonoH

Thanks for keeping me posted.

Which recent problem are you referring to? 

My other car isn't a Ferrari
Community Gaffer
Community Gaffer
Posts: 2,370
Thanks: 3,994
Fixes: 75
Registered: ‎29-09-2011

Re: Mail not being received


@JonoH wrote:

It appears some other users are experiencing problems as well, we've raised a problem internally and it's being investigated now.

 

We've had a small number of other users with similar issues, we're looking into it the problem and I'll let you know when I hear more. Sorry for the inconvenience.

 Jono H
 Plusnet Community Manager
maranello
Pro
Posts: 1,078
Thanks: 112
Fixes: 1
Registered: ‎11-01-2008

Re: Mail not being received

@JonoH

Is there any update on this issue that you can report?

My other car isn't a Ferrari
maranello
Pro
Posts: 1,078
Thanks: 112
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Registered: ‎11-01-2008

Re: Mail not being received

@JonoH, @anyone?

Any news on this issue?

My other car isn't a Ferrari
Community Gaffer
Community Gaffer
Posts: 2,370
Thanks: 3,994
Fixes: 75
Registered: ‎29-09-2011

Re: Mail not being received

Sorry @maranello I completely missed this, I'll find out today what's going on here

 Jono H
 Plusnet Community Manager