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Mail going to Recipient's Spam Folder

Posts: 1
Registered: ‎08-08-2017

Mail going to Recipient's Spam Folder

I have just transferred to Plusnet. When I send out an email it seems to be going into the recipient's spam box. I couldn't understand why no one was emailing back so i emailed my old address and my husband's and both ended up in the spam box. I notice when I send emails the address is coming up as "postmaster @" instead of my name.

Moderator's note by Dick (Strat) Post moved to it's own topic in more appropriate board and title changed to reflect issue.

Community Gaffer
Community Gaffer
Posts: 16,760
Thanks: 4,752
Fixes: 307
Registered: ‎04-04-2007

Re: Mail going to Recipient's Spam Folder

What provider are you sending emails to? You can change the from address in Webmail by altering the settings under Settings > Identities.

Bob Pullen
Plusnet Product Team
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