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Mail forwarding

southerner
Aspiring Pro
Posts: 612
Thanks: 62
Fixes: 1
Registered: ‎27-11-2013

Mail forwarding

I was looking to set up mail forwarding from my Plusnet email to my own hosted email but when I try to add a forwarding address on the attached screen it seems to accept it but then nothing happens or is added to the list without any error messages. Not sure if I'm in the wrong part of the portal or whether this feature just isn't working these days?

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3 REPLIES 3
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,050
Thanks: 649
Fixes: 182
Registered: ‎27-04-2007

Re: Mail forwarding

Hi Southener,

 

Yes, those should still work fine and you were in the right place.

 

I've just taken a look at your account and noticed there are no redirects set up currently, have you deleted any?

 

Also if you tested this out, were any of the sent messages bounced back to you?

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
southerner
Aspiring Pro
Posts: 612
Thanks: 62
Fixes: 1
Registered: ‎27-11-2013

Re: Mail forwarding

Hi Adam,

 

I tried to add my forwarding address a few times and it appeared to be accepted by the system but it never showed up in the list and I never got any emails forwarded.

I haven't deleted any forwards from the list as I don't seem to be able to add any.

Chris
Legend
Posts: 17,724
Thanks: 599
Fixes: 169
Registered: ‎05-04-2007

Re: Mail forwarding

Can you send me a private message with the addresses you're trying to forward and the address you're forwarding them to?

Please send me a private message

Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.