Mail delivery to recipients taking 5hrs plus
FIXED
@Se7en wrote:
and as a user I can tell the difference.............How?
It would be difficult and I understand that however, what I was trying to do was advise to others that the issues were not linked so people understood that their mail wasn't being delayed and for those whos mail was delayed (like you) I explained why they were affected.
@PeterB1 wrote:
Congratulations JonoH on what seems to be a fix of the long-running PlusNet-to-Gmail email problem - and thanks for all the hard work you and the PN team have put it.
Thank you, it's been a long journey, sorry to all for the inconvenience
Is there any way those of us who've contributed to the old thread can be notified in a similar way if relevant issues are posted on a new thread in future?
Unfortunately no, we don't have the ability to auto notify those people who have previously commented, what I am trying to guard against though is this thread becoming a dumping ground for all email related issues if new threads are created for new problems we're easily able to diagnose the problems, but when multiple people post multiple problems in one thread and customers try to support each other and our agents ask questions to individuals that are answered by someone else it becomes very difficult and the picture can be sometimes muddied.
Alternatively, can you explain how we can be sure to find such posts on the PN Community site?
If you navigate to the email boards you'll see all the issues that customers are reporting. If it's impacting multiple users you'll see the thread is getting lots of attention. If you're ever unsure on if you have an issue just create a thread and tag me I'd be happy to assist.
