Mail delivery to recipients taking 5hrs plus
FIXED
@MrSoapsud wrote:
Would have appreciated some more clarity on the ticket I opened, especially since I provided (and clearly understood) SMTP mail headers from messages.
I don't think the support agent you spoke to would have been that knowledgable around the specific issue, we did implement a change but it didn't have the desired effect. We're working on something else now, but in honesty it's difficult, we've made repeated attempts to contact Google but we've yet to hear back from them.
I guess the supplementary question I would ask is whether other ISPs are having similar issues delivering to GMail accounts?
It's not just ISP's there are a number of email providers who experience difficulty, a quick look on their forum will give you an idea.
Sorry for the inconvenience
I too have been running with this for many many months now. It is becoming a real pain. I got caught yesterday doing a financial tranaction when I did not notice the other party was on a gmail address
We are paying plusnet for an email service which does not work with another email provider.
Is this a matter for OFCOM or some authority who sets the standard that all email services should work to ?
Plusnet is owned by BT do BT customers have this issue ?
Is there an authority who overseas the technical standards all email services should work to.I want to write to them.
We are not getting any progress from Plusnet ?
@IanmacPN wrote:
We are paying plusnet for an email service which does not work with another email provider.
If you've read any detail on this thread, you will have realised that the faulty end of this problem is Gmail, not Plusnet. The first email sent to a FREE Gmail account from a @myaccount.plus.com email address gets through straight away. Subsequent ones encounter deferred acceptance by Gmail. Paid for Gmail and Googlemail addressees do not encounter this issue. I find it odd that a professional financial body would be using a free Gmail account...
Is this a matter for OFCOM or some authority who sets the standard that all email services should work to ?
Interesting question - Ofcom has I understand it some governance over what UK companies do, so I guess their reach does not extend to what Google does. You might note though that Ofcom is quite ineffectual in fixing BT Openreach - they need to ask permission from Brussels first.
Plusnet is owned by BT do BT customers have this issue ?
The group ownership of Plusnet has no baring on what Gmail does.
Is there an authority who overseas the technical standards all email services should work to.I want to write to them.
That would be the owner of the relevant RFCs
We are not getting any progress from Plusnet ?
We have seen a lot of progress from Plusnet - what we have not seen is professional engagement from Google on what is actually the issue. It is odd that a professional service provider should behave in the manner Google is doing so. You can read on their support forums numerous organisations suffering from this issue, there not being a single response from support staff. There are references to the desirability of implementing a raft of nice to have spam mitigation measures ... but empirical experience shows that emailing works OK without them ... so it is not the case that those standards are firmly required, for if they were then no mail from Plusnet users would ever be accepted.
The implementation of one of those standards SPF was not a trivial activity requiring substantial work (including changing some user's email accounts) which upon implementation was found to cause new problems and has since been withdrawn.
Investigations and potential remedies are being worked on, but in the absence of cooperation from Google, its somewhat akin to looking for a black cat in dark cellar with no torch.
Just wanted to pop on and provide a quick update about where we are, I understand it's frustrating and this issue has been happening for sometime.
A further layer of desirable (but non-essential) email spam mitigation was implemented on *.plus.com, *.force9.co.uk, *.freeonline.co.uk domain names around 15:00 on 10th April 2019. We believe that this should improve the Gmail email acceptance issues reported in this thread. It is possible that there might be still a few edge cases where this mitigation does not address the issue.
If anyone experiences similar delivery delays to emails sent after 15:00 BST on 10th April 2019, please report them here. In the meantime further work in this area will continue.
@PeterB1 wroI sent five to my @gmail.com account and a further two to the alias @googlemail.com.
Sending it to the googlemail alias or the gmail account shouldn't make a difference, we've seen in the logs both be delayed.
What's your guess about whether this will be sustained?
Do you have enough evidence/feedback yet to judge whether this might at last be a solution?
We're honestly not sure. It certainly should but as we're unable to ask Google directly we're only guessing and that is one of the reasons why after deploying the change a few days ago we're waiting till now to tell you as we didn't know if it would be sustained or if we'd have to roll it back.
In efforts to ensure that this problem doesn't return we're adding more anti spam measures to the platform over the coming weeks.