Mail delivery to recipients taking 5hrs plus
FIXED- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- :
- Re: Plusnet to Gmail addresses - what's the proble...
Re: Plusnet to Gmail addresses - what's the problem?
26-09-2018 12:27 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Plusnet to Gmail addresses - what's the problem?
26-09-2018 12:31 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
… yes we both know that … just hope that agents are not really saying that!!
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Mail delivery to recipients taking 5hrs plus
27-09-2018 2:53 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I have exactly the same problem, Plusnet say they can do nothing.
It seems that Plusnet do not provide what gmail needs for authentication.
In particular they are lacking some things called DKIM, DMARC and SPF
Possibly the problem follows gmail change rolled out in August 2018
Plusnet pretend they know nothing about the problem!
Re: Plusnet to Gmail addresses - what's the problem?
27-09-2018 5:07 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Apologies JonoH, I missed the "at least".
It was but my frustration.
John
Re: Plusnet to Gmail addresses - what's the problem?
28-09-2018 12:01 AM - edited 28-09-2018 9:33 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@Eddie,
If it really as simple as you seem to think, please explain why there are zero issues in sending emails from *.plus.com email addresses to paid for Gmail addresses ... or from a personal domain hosted on PlusNET (using the same email servers) to any Gmail account. As yet such theories as the one you suggest do not stack up; Google is deliberately making choices which impairs the service received by their free account users.
Google is being selectively disruptive. The RFC rules are quite clear - the absence of SPF records is legitimate and receiving domains should act in a neutral manner. The empirical evidence is that Google are acting detrimentally towards (against) their free Gmail users. They are certainly not answering questions raised on their forums over this matter, which has been experienced by others too, not just Plusnet.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Plusnet to Gmail addresses - what's the problem?
28-09-2018 8:29 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
If the delays only affect email sent to *free* Gmail accounts, and email to paid-for Gmail accounts delivers without delay, why should this only affect Plusnet addresses? There are loads of other email service providers, so is there any evidence that they too are affected? If it is *only* Plusnet that's affected then surely it's a Plusnet issue.
Re: Plusnet to Gmail addresses - what's the problem?
28-09-2018 8:37 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@sirjestalot - see the last comment in the post immediately above yours.
Re: Plusnet to Gmail addresses - what's the problem?
28-09-2018 8:46 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks John (jab1), I hadn't registered that last comment. My friend on Gmail (to whom many of my emails are delayed) is considering leaving Gmail and finding another provider...
Re: Plusnet to Gmail addresses - what's the problem?
28-09-2018 8:52 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Do we know if the "other users" apart from PN also are not using SPF (whatever that is). I can understand if Google want to charge people for Gmail but to degrade their free service to encourage people to pay seems an odd way to do it. Does anyone know of a user using SPF records who is also suffering the same problem. It may not be mandatory to use a specific format but do PN plan to start using whatever is necessary to overcome this ? If so, when?
Re: Plusnet to Gmail addresses - what's the problem?
28-09-2018 9:33 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Dear Townman,
I am no expert on email formats; I write on the basis one morning's research into recent delays to, of loss of, almost all emails to gmail. When I spoke to the plusnet help line they denied all knowledge of the problem. From yours and other responses I now see that it is a widespead and well understood problem. If plusnet has a million customers then why don't they either get to grips with google at the appropriate level asap, or take the necessary steps to change their own format. As more and more plusnet users realize what is going on they will be leaving in droves. My patience is wearing thin.
Re: Plusnet to Gmail addresses - what's the problem?
29-09-2018 1:50 AM - edited 29-09-2018 1:52 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Could someone at Plusnet at least put a sticky note somewhere on here, or an item in the service announcements, acknowledging that there is a problem, and that Plusnet is aware.
Any update or workaround could also be posted in the same place so that users could check back for any resolution.
I too have had this problem a couple of times (at least) over the last couple of days.
Whilst I *could* also log it as a problem and clog up Plusnet's support system, I would prefer to be able to easily find such issues as "known and being investigated" rather than having to search through the User forum and read through 9 pages of posts (!).
Dave
(adding yet another post )
Re: Plusnet to Gmail addresses - what's the problem?
30-09-2018 6:39 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Yes, while the Plusnet Community is a good resource, what customers need is just a quick summary of this as a known issue which is/is not being dealt with.
I have just wasted an afternoon on this following up on the various bits of advice above and sending test messages to try and find out why my forwarded emails to my wife's gmail account take hours or even days to reach her.
Here are the results of my research:
ANY emails to xxx@gmail.com using Plusnet from Apple Mail are delayed, whether these are new messages or forwarded from other people.
The SAME forwarded email to another email provider yyy@gmx.com is received OK instantly.
The same forwarded email sent using the Plusnet WEBSITE rather than via Apple Mail is also received OK instantly by xxx@gmail.com
The fact mentioned by previous contributors of being/not being in the Gmail user's CONTACTS seems to be a red herring. I checked this and I was not – despite years of email exchanges – but then put myself into my wife's contact list (you have to be an IT genius even to find Gmail's contacts!) and frustratingly it made NO difference.
When you look at the headers in Gmail (another task for an IT genius, not me) it is clear that the address that is acceptable to Gmail generated from the Plusnet website is LoginUserName@imap.plus.net
What produces the 'neutral' classification and delay is yyy@user.plus.com which is produced on my computer by the Outgoing Mail Server (SMTP) set as <relay.plus.net>. Follow-up info that Google provides for G-Suite users gives a lot of information about the importance of a TXT verification record as already discussed in this thread.
My (bogstandard user) conclusions:
Gmail are unlikely to relax their policies/procedures for Plusnet users as they would see this as a security problem.
There is no point in waiting for Plusnet to fix the issue – it is either too difficult/expensive or outside of their own policies.
If you want to send/forward emails INSTANTLY to existing Gmail free version users then one of you has to change their email provider.
*OR* you have to do it through Plusnet Webmail.
If there are any proper IT geniuses out there who know a better workaround or how to get TXT verification into an email without it being provided by your ISP then I would be pleased to get that info!
Re: Plusnet to Gmail addresses - what's the problem?
30-09-2018 8:39 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Sorry, but I've just had a second thought about my last post above. If you did forward your emails to Gmail from within the Plusnet Webmail and then the Gmail user replied would their message even appear in your email client on your computer?
Re: Plusnet to Gmail addresses - what's the problem?
30-09-2018 10:13 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@jric wrote:
Sorry, but I've just had a second thought about my last post above. If you did forward your emails to Gmail from within the Plusnet Webmail and then the Gmail user replied would their message even appear in your email client on your computer?
Why not?
I presume the return address on the email is <name>@<username>.plus.com so it would be like any other incoming email.
Re: Plusnet to Gmail addresses - what's the problem?
30-09-2018 10:34 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I don't think that answer is correct because the return address will be incorrect as explained below...
@jric wrote:
The same forwarded email sent using the Plusnet WEBSITE rather than via Apple Mail is also received OK instantly by xxx@gmail.com
...
When you look at the headers in Gmail (another task for an IT genius, not me) it is clear that the address that is acceptable to Gmail generated from the Plusnet website is LoginUserName@imap.plus.net
Unfortunately that works because the sender address (identity) set up in webmail is incorrect. Gmail is not delaying messages (allegedly) from that domain. In your next post you asked
@jric wrote:
.... If you did forward your emails to Gmail from within the Plusnet Webmail and then the Gmail user replied would their message even appear in your email client on your computer?
I think the answer is no, because it will go to LoginUserName@imap.plus.net which is not your email address (I anticipate it will bounce).
Your identity (sender address) in webmail is whatever is set up in the webmail Settings -> Identities tab. If you click the identity shown at the top of the left-hand panel full details will be shown in the right hand panel. I expect you will find its email address field is that incorrect address. This needs correcting (and saving).
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- :
- Re: Plusnet to Gmail addresses - what's the proble...