Mail box full
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- Re: Mail box full
29-05-2019 8:31 PM
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Fixed! Go to the fix.
29-05-2019 8:47 PM - edited 29-05-2019 8:52 PM
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Thanks for getting in touch @ Prospectover.
Based on the e-mail bounceback they've received it's likely that you were over your 200MB mailbox size.
You can check your current space by logging into webmail by going here and entering your full e-mail address and password then following the below instructions.
- Click on settings at the top right-hand corner
- Click on Folders at the top right-hand corner
- Click on the Inbox folder and then click on the information tab,
- Where it says "Click to get folder size" click this and then it'll give you the size in MB
If you have any additional folders set up then you can use the above steps to check their sizes. Once you're below 200MB in total you should then start receiving e-mails again
Re: Mail box full
29-05-2019 8:51 PM
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Have a read
Re: Mail box full
01-06-2019 7:44 PM
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Many thanks. As it turned out the senders mailbox was full not mine! However I was still unsure about whether or not is was me.
No readily available information at first signing on so we have to go through the steps you outline. Not very 'user friendly'.
Re: Mail box full
02-06-2019 11:10 AM
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@Prospectover wrote:
Many thanks. As it turned out the senders mailbox was full not mine! However I was still unsure about whether or not is was me.
No readily available information at first signing on so we have to go through the steps you outline. Not very 'user friendly'.
The bounce message to the sender would have indicated where the issue lay. Of course it might mean trying to interpret a few strange looking numbers.
With regard the mailbox total, there really should be an obvious "You've used xMB out of 200MB" somewhere.
Re: Mail box full
03-06-2019 9:31 AM
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Thanks for getting back to us.
As it turned out the senders mailbox was full not mine!
Mystery solved! When a mailbox is full it can be normal to expect mail not to be sent as this generally uses a small amount of mailbox space in order to send the email.
Re: Mail box full
03-06-2019 9:18 PM
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I do not understand your question 'Now which way did you come in?'
Re: Mail box full
03-06-2019 10:41 PM
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In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Mail box full
04-06-2019 10:51 AM
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