Madasfish erroneous email over quota message
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- Re: Madasfish erroneous email over quota message
17-11-2019 4:45 PM
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Hi there
Expereincing problems with an old madasafish email account. which i have opened a support ticket on but it doesnt appear to be getting any attention 😞 Ticket 196153697
The long and the short of it is no new emails have been landing in the inbox since tuesday last week, email client or using the webmail interface. Sending email to the xxxx@madasafish.com results in
A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:
******@madasafish.com
mailbox is full: retry timeout exceeded
using the plusnetwebmail interface the inbox and all folders accept deleted items are empty - theres nothing i can delete ! - support have told me there a 1gb cap on the madasafish accounts - which i can be no where near hitting...
Have seen a very similar "over email quota" on here marked fixed - but not clear who or how it was fixed -- any one got any ideas to help
thanks
Fixed! Go to the fix.
Re: Madasfish erroneous email over quota message
17-11-2019 4:57 PM
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Hello,
I’m sorry to see you’re having issues with your Madasafish mailbox. The usage quota firstly is 250MB for Madasafish, it’s 1GB for Plusnet. Apologies for any incorrect information you’ve been provided regarding this.
It’s not clear from your post whether you’ve emptied the deleted items folder as this would count towards the allowance we give.
Do you have any emails in the deleted items?
Re: Madasfish erroneous email over quota message
17-11-2019 6:07 PM
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Hi there Gandalf
A few emails in deleted items but nothing like 250mb, i guess there no chance they could up it to Gig anyway - since we heave plusnet phone and broadband but dont use theri email allowance 😉
thanks
Re: Madasfish erroneous email over quota message
17-11-2019 6:14 PM
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just checked deleted folder there are 2 emails at 1.2mb remaining 20 or 30 are just small kb's so if the account is over quota its in a folder that i cant see through webmail i'm afraid
Re: Madasfish erroneous email over quota message
17-11-2019 6:18 PM
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Hi @gpluck
Unfortunately apart from using the same webmail, Madasafish mailbox management is separate to Plusnet and there’s no option for us to increase the usage allowance for these mailboxes.
Are all your folders visible from the front page? If you go to Settings > Folders, are they all ticked?
Re: Madasfish erroneous email over quota message
17-11-2019 6:43 PM
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the mail ones were all ticked - for good measure i ticked the messages ones as well - the BV config folder has 1 item (prayer preferences ) size 1kb
Re: Madasfish erroneous email over quota message
17-11-2019 6:47 PM
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Thanks for getting back to me @gpluck
Let me look into this further when I’m in the office tomorrow morning.
Re: Madasfish erroneous email over quota message
17-11-2019 7:37 PM
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Thanks for looking into this Gandalf - there is already a support ticket open Ticket 196153697 which might show whats already been checked internally. Will keep an eye on this topic tomorrow for any updates -- the ticket has other ways to contact me including my gmail account..
Re: Madasfish erroneous email over quota message
18-11-2019 8:12 AM
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Morning @gpluck
I've added a reply to your ticket sending a text message out, once you've responded I'll pick this back up as soon as I can.
18-11-2019 1:18 PM
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Cheers for your time on the phone @gpluck
Happy to see I've helped you sort this out now, feel free to let me know if there's anything else you'd need help with.
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- Re: Madasfish erroneous email over quota message