Madasafish password reset problem
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Re: Madasafish password reset problem
29-06-2018 12:18 PM
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Thanks for the PM.
So, I can see Emily has made the amendment on your account as agreed.
I tried calling you again to get this sorted over the phone, but there was no answer or option to leave a message again.
Could you possibly call our Support Team at your earliest convenience and ask for myself. I should be contactable on our internal systems until 5.30 - and if I am not at the exact moment you call for whatever reason, the message will still reach me and I will contact you back.
I have obtained permission for your password to be changed on our side once we are speaking with you due to the irregular circumstances, and us having tried multiple different fixes with you - however, we also need your permission to do this, therefore doing it over the phone with you makes things much easier for both of us.
Thanks
Alisdair
Re: Madasafish password reset problem
29-06-2018 1:08 PM
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Re: Madasafish password reset problem
on 29-06-2018 1:13 PM - last edited on 29-06-2018 1:16 PM by Strat
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Please confirm customer service contact number. I’ve looked under ‘contact us’ i just get in a loop of fqa and help
Moderator's note by Dick (Strat): All caps title/text edited as per Forum rules.
Re: Madasafish password reset problem
29-06-2018 1:22 PM - edited 29-06-2018 1:40 PM
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Google works:
Re: Madasafish password reset problem
29-06-2018 1:37 PM
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The number @Mustrum posted is correct.
I've just tried the mobile number we have for you but again there was no answer - it rang for a while however. Perhaps we have not got up to date information on your account? Have you changed your mobile number since setting it up?
Thanks
Re: Madasafish password reset problem
29-06-2018 1:40 PM
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I provided Emily with updated mobile number yesterday; it ends 747 please check. Will PM full number
Re: Madasafish password reset problem
29-06-2018 1:44 PM
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no need to PM - I can confirm the number we have ends 747.
I'll try calling again now
Re: Madasafish password reset problem
29-06-2018 2:33 PM
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Re: Madasafish password reset problem
29-06-2018 3:13 PM
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Hi again,
I'm not sure at all what happened on that call, the connection seemed extremely poor and i was unsure if you could hear me at all, the connection dropped and upon my attempt to call back it would not establish again - i do apologise.
If you are currently abroad you can contact us on 0345 140 0200
Thanks
29-06-2018 4:10 PM
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Glad we finally managed to have a chat and get this sorted for you.
I've left a note on your account with a summery of our conversation - you can take a look at this here here
All the best
Re: Madasafish password reset problem
29-06-2018 4:12 PM
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Re: Madasafish password reset problem
25-10-2018 7:59 PM
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Hi there
I am trying to reset my madasafish password but the reset email isn't sending to me. When I registered for the forum the verification email came straight through on my tablet.
Can you help please as I believe myvemailvaddress has been owned.
Thanks
Re: Madasafish password reset problem
26-10-2018 9:36 AM
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Hi @Sylviaj
Sorry to hear you're not receiving the password reset email.
This usually happens if the contact email address on the account is your Madasafish address.
The only alternative would be to reset it over the phone I'm afraid. Are you free for a call today?
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